Location : Wroclaw, Poland
Join a fast-paced, innovative, data-driven startup named 2021 Best Tech Start ups In Chicago, that is changing the Supply Chain industry through real time tracking and end-to-end visibility.
The Product Support team is the group of experts that can help our customers with anything they need to use the FourKites platform successfully.
From a question about an integration to troubleshooting a bug, our customers, partners and employees rely on the Product Support team for quick and helpful responses.
As the Manager, Product Support, Europe , your charter is to deliver a best in class customer experience for any stakeholder interacting with our Product Support team.
The Manager of Product Support will play a key role in process modernization, employee coaching, supporting due diligence for M&A, and being a key escalation point to key customer issues and bugs that require cross-functional teamwork with all functions.
This role reports to the Director, Product Support who is located in Chennai, India. Key behaviors to be successful in this role require an individual that strongly believes the organization is stronger as a team than as one individual, someone who is excited to coach and develop talent with technical and soft skills and a leader that can jump in and assist in tough escalations with heightened emotions.
FourKites brand is synonymous with best in class in the market and this carries through to each team member every day.
What You Will Be Doing :
About FourKites :
Named one of Forbes’ Next Billion-Dollar Startups, FourKites is on a mission to transform the world’s supply chains with the most powerful technology on the planet.
With a customer base that includes 18 of the top-20 food and beverage companies and nine of the top-10 CPG companies, the company combines the largest network of real-time logistics data with machine learning to help its customers lower costs, improve on-time performance and strengthen end-customer relationships.
We are a customer-obsessed organization, wholeheartedly committed to helping our customers succeed and drive long-term value.
The empathy we exhibit with our customers applies internally, as well. At FourKites, a positive work culture is a priority, and team members benefit from structured employee development plans, mentorship and training programs, quarterly review and promotions processes, affinity group memberships and competitive benefits packages.
Click here to learn more about our team and our corporate values.
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