with a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries.
HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. Responsibilities : Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud ServicesContributes to onboarding / transitioning customers to SAP ENTERPRISE CLOUD SERVICESOrchestrates the overall service / project delivery according to planned scope, budget, and milestonesSupports in de-escalations of critical customer situationsSupports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicableContributes to customer release and maintenance activitiesSupports customers on technical requirements throughout their lifecycle within the SAP EnterpriseExecutes and supports problem management and continuous improvementContributes to the liaison with different SAP stakeholders, esp.
Virtual customer success partner involved in the accounts, to ensure customer successSupports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
Systematic and faster onboarding of associates : mandatory trainings documentationEnable continuous delta KTs on new topics and refresher sessions.
Qualifications & Skills : 4+ years’ experience with multi-national software / IT organizations.2+ Cloud knowledge (e.
g. through Solution Management, Consulting and / or Delivery Program management).4+ years of SAP Basis S / 4HANA knowledge.
Experience in SAP Upgrade & Migration (OS / DB) is mandatory.Experience in SaaS products (Ariba, Salesforce, C4S etc.
integration with SAP Landscape is plus.Hands-on experience in any of hyper scaler (AWS / Azure / GCP) is needed.