CRM Business Analyst
FalconSmartIT
Kraków, pl
5 d. temu

Job Description

Job Title : CRM Business Analyst

Location : Poland (100% Remote)

Job Description :

  • Manage and advise the requirements gathering process by meeting with stakeholders to define the business and functional requirements and system goals and bring these in line with the capabilities of Microsoft Dynamics 365.
  • Reengineering business processes / Business Process Management and advise on enhancements based on best practice and Dynamics 365 knowledge.
  • Aid clients in developing CRM blueprints with focus on the use of Dynamics 365.
  • Create Training Plans
  • Exposure to Banking industry.
  • Required Skills

  • We are looking for the highest quality individuals who bring the following attributes, experience and skills that enable them to deliver rapid value to our clients
  • Broad understanding of Dynamics 365 (Customer Engagement)- Out-of-the-box functionality and limits
  • An understanding of the broader Microsoft stack and be able to leverage it to create powerful solutions (PowerApps, Power BI, Common Data Services, Azure, Office 365) and working in fast paced Agile environments.
  • A desire to continually develop your knowledge of new functionality in the Microsoft platforms, keeping on top of roadmaps, studying for certifications and being ahead of the curve in regards to what the future holds and how it can benefit our clients.
  • Excellent consulting skills :
  • You form strong and lasting relationships with clients and colleagues, and these interactions should be second nature to you.
  • You have an ability to clearly articulate and present your ideas and solutions in line with the capabilities of Microsoft Dynamics 365.
  • Flexible attitude, critical thinking and the ability to engage with stakeholders at every level - from c-suite to end user.
  • You can successfully translate business and customer needs into a great digital customer experience.
  • Demonstrable skills in facilitating workshops, gathering and documenting requirements, translating requirements into business processes, stakeholder engagement, creative thinking, presentation and coaching.
  • A strong academic and continuing professional development record, and ideally a strong university background or a management qualification.
  • Ideally you will have had previous experience within a consultancy role, with experience of :
  • Full lifecycle experience on CRM or ERP based programmes within Microsoft Dynamics 365 and knowledge of the supporting business processes.
  • Working according to an agile methodology, planning projects in sprints and writing Epics, Features and User Stories.
  • Dynamics 365 certifications are advised.
  • Scrum master experience would be beneficial.
  • Ref ID : HW- 983444

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    CRM Business Analyst

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