Established in 1989, Sysnet Global Solutions provides payment card industry compliance services, specialising in compliance validation, and merchant engagement and retention solutions.
Headquartered in Dublin, Ireland, Sysnet offers a range of services, including its award-winning, proprietary, compliance management and merchant intelligence solution Sysnet.
airTM, to a wide variety of businesses including acquirers, ISOs, international banks, payment service providers and merchants and provides services to clients in more than 40 countries worldwide.
People & Culture
At the core of Sysnet are its people and our employees are the driving force of the business. Sysnet is passionate about hiring and developing driven individuals and giving them, long-term careers and opportunities.
The company hires more than anything on cultural fit and potential to grow within the business. It is a fast-moving business this means our people must be adaptable, quick thinking and focused on results.
To succeed in Sysnet you will be smart, down to earth, and open to change
Key Responsibilities of Bilingual Contact Centre Associate
Responding to all customer service requirements, agreed telephone service
To aim to resolve all queries on a first call resolution basis
Customers Engagement and Experience
Ability to interact with customers on a personal level
Communicate clearly and effectively during all calls
Provide exceptional customer experiences at every customer touchpoint
Security Assessment and Support
Utilizing Sysnet technology you will assist and / or manage customer profiles to determine their Security and Compliance requirements and complete / maintain the subsequent security assessments to determine security and compliance status
Document all calls thoroughly and correctly
Experience & Minimum Requirements
You speak in one of the following languages : German / Italian / Dutch / French (B2 / C1) and you have a great level of English (B2 / C1) as well as minimum secondary education
Excellent communication skills in both German and English in the both verbal and written forms
Preferably some previous experience in customer service ideally in a contact centre or perhaps in retail either would be great
Ability to work flexible shifts whilst displaying impeccable schedule adherence
A team player with a positive outlook and a passion for customer service
Strong attention to details and the ability to multi-task
Excellent computing skills
Strong decision-making and problem-solving skills
Interest in Cyber Security and IT fields is a plus
Benefits of working at Sysnet Global Solutions Poznań
Private medical care Medicover
MyBenefit system / Multisport cards
Extra annual leave days
Location in the center of Poznan with a beautiful view on Warta and Ostrów Tumski