nuvolaX is a privately held, independent, Elite ServiceNow partner, with headquarters in Stuttgart, Germany serving clients from across the Globe.
Join our Delivery Team, learn ServiceNow platform, have fun cooperating in truly international working environment.
nuvolaX was found in 1998 and following a decade of humble beginnings grew into what is now a 180+ team spread across Brazil, Poland, Lithuania, Germany.
We offer quality solutions for enterprise and corporate consumers. Our customers include some very well-known logos from automotive, engineering, healthcare and / or public sectors.
We are currently staffing our Global ServiceNow Support Organization and are looking for some smart team players to fit a position of ServiceNow L2 Support Specialist.
Permanent employment. Fully remote work.
Your responsibilities :
The ServiceNow L2 Support Specialist will maintain the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to the platform and applications, fulfilling service requests and / or change requests, as well as deploying ServiceNow releases.
The role responsibilities in a nutshell :
ServiceNow platform administration, documentation, and technical support
ServiceNow platform / application incident analysis & diagnosis, resolution by applying any agreed workaround
ServiceNow platform / application service & change request fulfillment
Coordination with L3 (DevOps) and / or vendor (ServiceNow) support for issues not resolved at L2 level
Instance security management - User / Group Access / Access Control Lists.
ServiceNow administration setting up breakpoints, release management
Knowledge documentation and sharing with peers
Stay up to date within own area of responsibility
Be ready to learn and grow to your next level
You will be working fully remote, in a small team, covering shifts Monday-Friday 8 : 00-18 : 00
Our expectations :
Good communication skills.
Advanced English language
Proactive and collaborative attitude, great self-management skills, ability to work remotely in a multinational team
ServiceNow Platform knowledge ServiceNow ITSM module knowledge, workflows / flows
At least 2 years of Customer Support experience
Smart, willing to learn, able to closely cooperate with other human beings
Willing to further learn, grow, get certified
ServiceNow CSA and / or ITIL v3 / v4 certification
Service portal knowledge
We offer :
Supportive & friendly working environment
Ability to grow and learn new technologies
Non-corporate style and flexible work location & hours
Work in a company focused on ServiceNow solutions