ServiceNow L2 Support Spec
Nuvolax Poland
Poznań, PL
2 d. temu
source : Just Join IT

ServiceNow (advanced)

nuvolaX is a privately held, independent, Elite ServiceNow partner, with headquarters in Stuttgart, Germany serving clients from across the Globe.

Join our Delivery Team, learn ServiceNow platform, have fun cooperating in truly international working environment.

nuvolaX was found in 1998 and following a decade of humble beginnings grew into what is now a 180+ team spread across Brazil, Poland, Lithuania, Germany.

We offer quality solutions for enterprise and corporate consumers. Our customers include some very well-known logos from automotive, engineering, healthcare and / or public sectors.

We are currently staffing our Global ServiceNow Support Organization and are looking for some smart team players to fit a position of ServiceNow L2 Support Specialist.

Permanent employment. Fully remote work.

Your responsibilities :

The ServiceNow L2 Support Specialist will maintain the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to the platform and applications, fulfilling service requests and / or change requests, as well as deploying ServiceNow releases.

The role responsibilities in a nutshell :

  • ServiceNow platform administration, documentation, and technical support
  • ServiceNow platform / application incident analysis & diagnosis, resolution by applying any agreed workaround
  • ServiceNow platform / application service & change request fulfillment
  • Coordination with L3 (DevOps) and / or vendor (ServiceNow) support for issues not resolved at L2 level
  • Instance security management - User / Group Access / Access Control Lists.
  • ServiceNow administration setting up breakpoints, release management
  • Knowledge documentation and sharing with peers
  • Stay up to date within own area of responsibility
  • Be ready to learn and grow to your next level
  • You will be working fully remote, in a small team, covering shifts Monday-Friday 8 : 00-18 : 00

    Our expectations :

  • Good communication skills.
  • Advanced English language
  • Proactive and collaborative attitude, great self-management skills, ability to work remotely in a multinational team
  • ServiceNow Platform knowledge ServiceNow ITSM module knowledge, workflows / flows
  • At least 2 years of Customer Support experience
  • Smart, willing to learn, able to closely cooperate with other human beings
  • Willing to further learn, grow, get certified
  • Advantageous :

  • ServiceNow CSA and / or ITIL v3 / v4 certification
  • Engineering background
  • Scripting basics
  • Service portal knowledge
  • We offer :

  • Supportive & friendly working environment
  • Ability to grow and learn new technologies
  • Career development
  • Competitive compensation
  • Non-corporate style and flexible work location & hours
  • Work in a company focused on ServiceNow solutions
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