What you’ll do :
Ensure excellence in performing checks and audits.
Work with Data Privacy and AML procedures.
Maintain our internal knowledge base.
Influence Operations Department procedures and products based on internal audit results your work will have a direct impact on what we do.
Ideally, you'll bring with you :
Experience in Quality Assurance
Good command of GG sheets
Ability to work effectively with performance targets
Self-starter capable to taking initiative and working with minimal direction
Detail-oriented, with great analytical and problem-solving skills
Must be a good communicator, verbal and written English
Additional nice-to-haves :
Knowledge of any other foreign language (other than EN).
Any experience using quality mindset to drive improvements through the application of Lean and / or Six Sigma tools and concepts or Six Sigma Green Belt Certification
Any experience in working with Data Protection or AML regulations
Make a real impact on travel
At AirHelp, you will make a difference working with the world's largest organization specializing in air passenger rights.
We support travelers around the world and help them get the compensation they deserve if their flights don’t go according to plan.
We're a global, diverse team that helps make air travel better for all. To date, AirHelp has helped more than 16 million people and is available worldwide.
We are proud of our high customer satisfaction levels reported on Trustpilot.
Perks and benefits
Internal training programs and knowledge-sharing events.
Personalized progression plan.
Gym membership, Childcare or Public transportation subsidy.
Hybrid workspace (partially remote, partially from one of our offices in Barcelona, Gdańsk or Krakόw).
Unlimited, free use of AirHelp's services.
Events and parties