Service Desk Administrator with Dutch and German
Wipro Ltd
Gdansk, PL
4 d. temu

Would you like to start your career in IT? Do you speak both Dutch and German? Start your adventure with Wipro IT Services.

Do not hesitate and apply now! Your responsibilities : · Serve as the first point of contact for end users seeking technical assistance.

  • Perform remote troubleshooting through diagnostic programs. · Determine the best solution for faster resolution of end users issue.
  • Educate and guide the end user through the problem solving. · Provide information on IT products or services based on end user query.
  • Record all issues and their resolution in IT ticketing tool. · Follow-up and update end user on status and information of issue reported.
  • Identify and suggest improvements on current processes followed. We provide many benefits! · Relocation assistance - Accommodation, travel and other expenses covered · Medical Insurance · Life & Disability Insurance for employees and family members · Wipro Social Fund Scheme What are we looking for in a candidate?
  • Perfect if you have already experience in IT Customer Support · Good written and verbal communication skills in English, Dutch and German · Team player · Ability to handle curveballs · Goal-oriented focus · Interactive personality
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