Product Owner – Customer Operations
MicroStrategy Incorporated
Warsaw, PL
3 d. temu

Job Description

The Product Owner will be responsible for the direction of a MicroStrategy product module. The Product Owner will work very closely with the Product Manager in deciding on the roadmap and will also lead the scrum team to execute the release plan and iteration plan.

Job Duties (include but not limited to) :

  • Identify and drive opportunities for improving the product
  • Drive customer escalations to resolution
  • Prioritize customer enhancement requests and defects in our product roadmap
  • Coordinate and lead customer engagements for Technology in the EMEA region
  • Collect information from cross team and cross departmental collaboration to create a real-time view on major EMEA accounts
  • Be a functional bridge between Technology and other departments with timely communications
  • Support defects scoping for update releases across Technology divisions
  • Supervise the triaging of customer defects and product improvements assigned to Poland development teams
  • Lead initiates for connecting MicroStrategy Technology and Consulting, understanding pain points and trends experienced in the field
  • Daily briefings with executive leadership on critical items
  • Qualifications

  • Education : Minimum Bachelor’s degree / Master’s preferred (Computer Science, Math or Engineering a plus).
  • Knowledge and understanding of agile software development.
  • Excellent written and oral communication skills in English
  • 8-10 years of experience working with the MicroStrategy product
  • Strong troubleshooting, technical and analytical skills
  • Excellent communication and technical mentoring skills
  • Wide breadth of MicroStrategy product knowledge
  • MicroStrategy Platform troubleshooting knowledge; platform usage / administration knowledge
  • Previous experience working with customers
  • High flexibility and getting-things-done attitude
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