Consulting Engineer - ThousandEyes
Cisco Systems
1 d. temu

Who You'll Work With

When large enterprise customers acquire new software, the best way to ramp to efficiency often involves a personal touch from resources who know the platform inside and out.

This role’s main responsibility is to engage with customers to deliver extraordinary enablement, implementation and optimization services for their ThousandEyes deployment.

You'll become a ThousandEyes product expert, with supervising system expertise, and a proven foundation in core network architecture.

You'll plan for and deliver on implementation, and documentation of monitoring services, end-user training, and optimization.

You'll need to be a versatile person who's polished and easy to put in front of a wide variety of customer roles.

What You will Do

  • Guide customers on deploying and implementing the ThousandEyes product
  • Implement ThousandEyes in customer environments in an efficient and cost-effective manner
  • Engage with customers to deliver product implementation and integration services
  • Delivery of training and industry best discussions
  • Build value-based relationships with customers, leading to referral and renewal
  • Leverage enterprise data analytics to openly supervise and report on customer engagement
  • Contribute to best practice creation and maintenance
  • Track and report on utilization and work performed
  • Identification of potential product / services upsell or cross-sell opportunities
  • Who You Are

  • A standout "customer first" attitude
  • Bachelor's or advanced degree in a technical field, or equivalent working experience
  • At least 2 years working in a customer-facing role
  • Firm grasp of network and application protocols (Cisco / Juniper certification strongly preferred - CCNA / JNCP, etc.)
  • Experience with Cloud / SaaS software products is highly desirable.
  • Experience maintaining or implementing LAN / WAN environments
  • Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
  • Experience with at least 1 programming language (Java, Python, JavaScript, etc.)
  • Amazing communication and problem-solving skills
  • Strong technical acumen
  • Enjoy a fast-paced, dynamic environment
  • Able to juggle and accomplish tasks in tight timeframes
  • We Are Cisco

    WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

    We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (37 years strong) and only about hardware, but we're also a software company.

    And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

    But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

    Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.

    We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

    So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are.

    Passion for technology and world changing? Be you, with us!


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