Title : IT Customer Support SpecialistLocation : Gdansk, PolandLanguage to be fluent in : FrenchThis role requires you to?
Serve as the first point of contact for end users seeking technical assistance over the phone or chat or email or web.Perform remote troubleshooting through diagnostic programs.
Determine the best solution for faster resolution of end users issue.Educate and guide the end user through the problem-solving.
Direct unresolved issues to higher support teams.Provide information on IT products or services based on end user query.Record all issues and their resolution in IT ticketing tool.
Follow-up and update end user on status and information of issue reported.Identify and suggest improvements on current processes followed.
Adherence to policies and procedures, closure of open calls after resolution.What are we looking for in a candidate?IT Customer Support experience is preferredGood written and verbal communication skills in EnglishInterested in IT related topicsTeam playerInteractive and communicative personalityExcellent interpersonal skillsWe provide many benefits!Relocation assistance -
Accommodation, travel and other minor expenses coveredMedical InsuranceLife & Disability Insurance for employees and family membersWipro Social Fund SchemeSport & Culture card