Established in 2008, PETRONAS Lubricants International manufactures and markets a full range of high-quality automotive and industrial lubricants products in over 80 markets globally.
Headquartered in Kuala Lumpur, PLI has over 30 marketing offices in 23 countries, managed through regional offices in Kuala Lumpur, Turin, Beijing, Belo Horizonte, Chicago and Durban.
Its state-of-the-art Global Research & Technology Center in Turin, Italy is home of innovative automotive engineering worldwide and the nucleus of its research and development initiatives around the world, anchored on a rich heritage in lubricants technology.
Currently ranked among the top 10, PLI is driving an aggressive business growth agenda to secure its position as a leading global lubricants company.
PLI works in tandem with Mercedes-AMG engineers to co-design the V6 hybrid Formula One engine and develops fuels, lubricants and functional fluids that power the Silver Arrows.
In this role you will :
Receive and process customer orders, inquiries and / or complaints covering items or products ordered. You will proactively maintain an ongoing relationship with key customers, operations and sales staff.
You will use knowledge of customers, product availability, sales territories in order to provide a key communications link to the customer.
Key Accountabilities :
Record and process orders and / or inquiries received by mail, telephone and EDI
Provide pricing, availability and schedule information within established guidelines
Suggests additional and / or alternative products or services to meet customer needs
Check credit limitation and confirm orders
Research and obtain resolution of a variety of highly complex customer complaints and issues
Serve as communication link between customers and the rest of the organization to assure responsiveness
Track order activity and alert appropriate staff of any potential delivery problems
Expedite the delivery of selected orders
Provide guidance and assistance to new or less experienced staff
Conduct training for entry-level representatives
Degree in Economics, Communication and Social Sciences
High knowledge of 2 languages : French and English
At least 3 years of experience in Customer Service-related environment; sales / marketing background is a plus
Strong Customer Centric attitude
Governing balance between customer experience and lean processes
Professional grounding combined with superior people skills
Good operational knowledge of SAP, SFA and CRM tools additional plus
We offer you :
Attractive salary and additional annual bonus
Package of Benefits (Multisport Card, Private medical health care, Life insurance)
Dynamic working environment
Stable conditions of employment
Friendly atmosphere at work - we all call each other by name
The opportunity to gain experience in a unique place