Operations Specialist
Ascensia Diabetes Care
Warsaw
4 d. temu

Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives.

We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a positive, daily difference for people with diabetes.

Your role is to run the business operations efficiently , ensuring that customers are highly satisfied with availability, shipment and receipt of our goods .

You support countries with processes related to local demand planning, warehouse management and fulfillment including dispute management .

Your tasks include process management at country level as well as the interface to respective external business partners and regional / global functions.

MAJOR TASKS AND RESPONSIBILITIES OF POSITION

  • Ensuring a high stock accuracy between DHL and ADC system (physical and system technical). Avoidance of goods delivery bottlenecks, control of shelf life and disposal of expired goods.
  • Coordination of physical warehouse inventory processes, relocation of goods and monitoring of returns as well as the correct mapping of all warehouse movements in Netsuite (ERP).

  • Responsible for interface management with external warehouse or logistics service providers to organize local distribution of goods and escalation to GSCM Holding.
  • Preparation of appropriate reports on backorder, actual sales, local inventory including out-of-stock risks and forecast QTY as well as forwarding the information to the commercial team.
  • Support the local S&OP process for DACH and Benelux countries by, organizing and facilitating the meeting, engaging key stake holders such as sales, marketing, controlling and country heads, creating a forum to documenting and share decision making locally and with global functions.
  • Provide leadership, technical knowledge and expertise to project teams on launches, product changes, rework / promotional activities or process improvements.
  • Ensure new products, packaging changes, and promotions are planned for and aligned with Global Supply Chain as well as coordinated at the local and / or regional Distribution Center.

  • Monitor key performance metrics (Service Level Agreements) and publish inventory reports for internal and corporate use, ensure regular reporting to Ascensia Corporate Headquarters.
  • Review existing demand to deliver and order to cash return processes, systems, procedures & policies to improve customer service and gain both operational and cost efficiencies.
  • REQUIREMENTS :

  • Subject matter experience you hold a degree in business administration, logistics, order management or a related field and have already gained practical experience in a similar position for at least 3 years.
  • Oversee interdependencies you show a thorough understanding of supporting functions such as Transportation, Distribution, Finance and Systems Administration, as well as related concepts in carrier assignment, routing efficiencies, EDI Transactions set, communications and applications platform and distribution pipelines.
  • Customer Focus you demonstrate excellent understanding of customer requirements, proactive communication (oral and written English, local country language, further languages welcome), resolution of issues, problem prevention, judgment calls when exceptions to policy are required and appropriate, and goal alignment with the sales organization to ensure high customer service orientation.
  • Problem solving you identify and resolve problems in a timely manner, gather details and analyze information skillfully and maintain confidentiality.
  • Technical experience you gained proficiency in MS Office (Word, Excel, PowerPoint, and Outlook), as well as thorough knowledge of working with ERP and CRM systems.
  • Flexibility you work effectively independently as well as in a team in a fast-paced, ambiguous environment, while prioritizing workload and managing multiple responsibilities.
  • Forward thinking you tackle tasks with confidence, particularly during times of increased pressure, remain open to others' ideas and exhibit willingness to try new things.
  • Respect and integrity you are above reproach and exemplify a high standard of character in all interactions.
  • Benefits :

    Contract of employment

    Annual bonus

    Private medical care extended package

    Pension Plan

    Lunch Card 100 PLN / month

    Multicafeteria : Sport Card, Cinema tickets etc.

    Employee Assistance Program

    Access to LinkedIn Learning

    Language classes online

    LI-JZ1

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