Payment & Subscription Specialist role is focused around new and existing payment methods as well as e-commerce (i.e. from the implementation of payment method to testing checks, ending with the definition of risk strategies and payments dependencies).
As a Payment & Subscriptions Specialist at DAZN, you will be responsible for the day-to-day management of payments and subscription platforms used by DAZN.
This role involves liaising with Development and Product Management teams to support the launch of new features and ensuring the smooth running of existing ones .
In this role, you will also perform analysis on transactional data to support the optimisation of acquisition rates and reduce customer churn (Looker, Postman, SQL - workbench, snowflake), managing subscriptions, establishing recurring and usage billing processes, looking into new discounting processes, handling billing discrepancies and disputes.
Over time, your growing understanding of DAZN payment and subscription systems will be vital for the support of internal and external stakeholders with gained knowledge.
This may be, but not limited to, support with sharing knowledge about our systems capabilities or projects delivery options.
This role has great potential to expand your understanding and knowledge of all aspects of online payments and e-commerce.
HERE’S A BREAKDOWN OF WHAT YOU’LL DO (NOT ALL OF IT, JUST THE MOST IMPORTANT STUFF)
Cooperate with higher management, TPMs, PM's, our suppliers and other stakeholders in terms of project progress, requirements, launch global features
Proactively participate in discussions with Product & engineering teams to assist with coordination of any changes to pricing structures, product offering and terms of sale which can impact subscriptions, billing, taxation, etc.
As needed then build comprehensive plans for master data, transactional data changes or workflows. Ensure full end to end testing for accuracy and coordinate cutover implementation timing and delivery.
Key resource for the project management of system changes and new implementations for Zuora Billing. Build data and process structures to ensure completeness for all entities, standardization and optimizations to support continuous improvement.
Support internal stakeholders with gained knowledge about our systems capabilities as well as options of projects delivery
Support internal teams with feature questions and testing during project implementation
Support with ad hoc questions and investigations from i.e. Payment Operations, UAT and Incident Management teams
Prepare training calls and materials for other teams within the business as well as other Payment & Subscriptions team members as well as documentation about projects and know-how gained
Maintain our Payments and Subscriptions ecosystem (i.e. Zuora, Adyen) as well as other various platform and their connections
Troubleshooting and live issues payment & subscription investigation
Manage 3PP offers catalogue
YOU’LL NEED TO HAVE THESE ESSENTIALS
High computer and data literacy (Microsoft Office, incl Excel), you are a logical thinker, reliable, and are an efficient and strong communicator.
You have an intellectual curiosity combined with outstanding analytical skills
Passion for the customer data
Ability to multi-task efficiently and efficiently prioritise workloads
Hands onboard attitude and ability to work within the team as well as on our own
IT WOULD BE GREAT IF YOU HAD THESE TOO
Zuora and Salesforce knowledge and experience
Experience with subscription-based products, e-commerce or online payments in general
Development opportunities (knowledge sharing, mentorship programme, online Learning Zone and others)
Private medical and dental cover (fully financed by DAZN)
MyBenefit platform (thousands of sports, culture or tourism benefits)
Pension scheme (Pracowniczy Program Emerytalny)
Financially rewarding Refer a Friend’ scheme
Flexible working arrangements, 1-hour lunch break incl. in working day
For more information on our perks and benefits please visit our Careers page.