State Street Global Exchange combines our unique capabilities in data and analytics to better serve our clients and build relationships with new customers.
Through information and insights, investment analytics and data solutions, our goal is to help our clients zero in on the opportunities and actions that will generate the most value.
The State Street Global Exchange DataGX® team is seeking an experienced and versatile Client Service manager with business systems and data analysis expertise to help us build and sustain our client’s data capabilities and competitive advantage using the DataGX services and product offerings.
The successful candidate will have knowledge of tools and techniques used for efficient data management, outstanding presentation and collaboration expertise as well as a strong client facing skillset.
This role is part of broader GX Data Solutions service management team and the candidate will have an opportunities to work directly with clients, implementation and operation teams, and Service Management leads based in London or Boston.
Primary Responsibilities :
Work closely with Primary Client Owner from an onboarding, operational delivery, governance and management perspective.
Liaise closely with DataGX implementation teams in order to optimize the delivery model, and client take (continual process).
Play a key role within the process of implementing new DataGX clients focusing on operational efficiency and readiness, moving the client into production and under the ownership of the Service Management function.
Coordinate and work with Operations, DataGX SME’s and internal service providers to ensure optimal service delivery to the clients.
Establish and run agreed periodic client reviews in the framework of the overall State Street client governance structure.
Contribute input on EMEA-specific product requirements (for specific client or to close product gaps) and enlist DataGX Product support as related to : In-
bound and out-bound system feedsData modelsData martsProduct technical documentation (incl. SLA, KPI and Playbook)
As part of the wider team, contribute on an overall DataGX product enhancements and requirements
Required Qualifications :
Minimum 4 year of experience in finance or data services
University degree in the field of finance, computer science, data management or other technical field
Good technical skills, e.g. SQL, database design, multi-tenancy architecture, etc
Strong team ethics and team player
Strong communication (verbal and written) both internally and with client / prospects
Solutions / client service orientation with focus and desire to deliver high quality client solutions
Clear understanding of investment data and aspects of investment process
Strong analytical and planning skills
Excellent attention to detail
We offer :
Employee savings plan
Premium life insurance package
VIP medical package
International operating environment
Soft skills trainings
Development sessions with a mentor
Diversity of opportunities across a range of challenging and highly complex activities
Technical or leadership career pathway