Job Description :
Junior Order Management Coordinator is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with clean order load.
From order load the Order Management Coordinator takes care of backlog management actions through to invoice and delivery of parts to nominated customers.
Coordinator also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.
Order Management Coordinator at Arrow is responsible for :
Order to Invoice process
Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail)
Managing and handling of all relevant backlog alerts
Managing and responding to all requested customer backlog changes
Close cooperation with other departments like Sales, Asset and Logistics
Driving On-Time-Delivery performance in line with customer and company goals
Generating customer satisfaction
A FEW THINGS YOU ARE AN EXPERT AT
German on min C1 level + English on B2 level (both spoken and written)
It would be common for a suitable candidate to have a university degree
Good knowledge of MS office
Customer Service, Order Management or Sales experience
Communication and coordination skills
Customer oriented attitude
Interesting career development opportunities in a quickly growing environment
Private medical care program
Multisport program membership
Fantastic working culture where you can make an impact