ServiceNow Service Management Technology Consultant

Capgemini

Katowice, PL

6 d. temu

Recruitment process for this position and onboarding trainings are conducted online About us

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation.

Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.

Who are we looking for?

Minimum 2 years of experience in one or more of the following platforms but not limited to : ServiceNow, Salesforce.com, IVR Genesys Call Center Solutions, Pega, Zendesk, AWS Connect

Certified ServiceNow System Administrator with 2 + years ServiceNow HRSD experience & completion of ServiceNow HR Fundamentals

Completion of ServiceNow HR Fundamentals (within last 3 years) plus 2+ years ServiceNow HRSD experience

Bachelor’s Degree required

Ability to independently understand and transition into Capgemini’s methodologies and approaches

Support technical and tools sales cycle with RFP / RFI / RFQ development

Technical and automation first mindset who understands the ever-changing Contact Center platform and associate tools

Experience in software QA testing including creating and completing tests, issue tracking and strong debugging skills

Ability to work effectively cross-functionally and interculturally across geographically dispersed groups with a proven track record of driving results

Experience with governance, risk and compliance management

What will you do?

As a ServiceNow Technology Consultant within Capgemini’s Business Services Global Business Line the following set of responsibilities and duties exists :

Deliver functional tools strategies which support client business processes and support our global delivery centers, recommendations and solutions that will overall improve our client’s experience and delivery center outcomes

Promote Capgemini’s Digital Employee Operations (DEO), Digital Contact Center (DCC), and Digital Learning Operations (DLO) practice, its principles while leveraging our assets

Strong client facing skills and a good listener

Ability to push a point / right solution to different stakeholders (both technical and non-technical)

Ability to influence at senior business levels. Working with various levels : CHRO, EDs, VPs, Advisor Partners, Client HR Community, Capgemini Bid teamsAbility to work effectively cross-functionally and interculturally across geographically dispersed groups with a proven track record of driving results.

A strong background in end to end infrastructure technologies and architecture, ideally from more than one company

Project delivery for application discovery service both agent and agentless. Provide application modeling

ServiceNow expertise gained from production application deployment, proven experience of delivering complex cloud project engagements

Excellent verbal and written communications skills; excellent presentation and facilitation skills

Possess the ability to clearly articulate the pros and cons of technology choices and solution design decisions and to construct and present rational options to clients and prospective clients on the options they have

Comfortable facilitating group discussions and leading client strategy and design activities; able to translate client needs and opportunities into architecture specifications that can be referred to by the analyst, development and migration teams

Have a focus on getting the job done and done properly

Atmosphere

Working with great people and in legendary atmosphere

No formal dress code

Annual family picnics

Unforgettable integrational events

Employee volunteering opportunities and interesting CSR projects

We value and respect diversity in terms of gender, nationality, roles, age, interests

Internal celebration initiatives : Children’s Day, St. Nicholas Day and many more

Supporting employees’ hobbies : Business Run, e-sport games, basketball, volleyball

Development

Development in expert or leader competencies

Broad training offer with possible co-funding

Access to MIT Sloan Management Review Polska knowledge base

Introduction plan for new employees and Buddy Initiative

A wide range of instructor-led and e-learning trainings

Co-financing for post-graduate studies and courses

Many companies under one roof / internal headhunters

Internal development events : conferences, meetings, communities

Education First platform for learning English online

Benefits

Contract of employment for an indefinite period

Bonuses, including those for new employees recommendation

Additional life insurance

Access to MyAudiobooks Entertainment and personal growth in audio version

Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)

Disability inclusion, assistive technologies, reasonable accommodations

Stay Well helpline to support the emotional and mental aspects of well-being

Private medical care for you and your family

Bicycle parking and carpooling options

Free coffee, water, milk and wide range of teas

Anti-smog plants in offices

Car leasing

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