JUNIOR IT GLOBAL SERVICE DESK SPECIALIST WITH FRENCH AND ITALIAN/SPANISH
Swarovski
Gdansk, Poland
1 d. temu

WHAT YOU CAN EXPECT

A motivated talent, who brings along the following background and skilset :

  • Basic IT knowledge and first working experience (Office365, SAP, User & Password Management, Client Hardware, Network, Desktop Application, iOS, Web Browser and Operating System)
  • Customer service and solution delivery orientation
  • Friendly and professional attitude
  • Ability to learn quickly
  • Willingness to develop within IT sector
  • Fluency in French
  • Fluency in Italian or Spanish
  • Proficiency in English
  • WHAT WE EXPECT

    In this position, your main duties may include, but are not limited to the following :

  • Providing highly skilled user support for client hardware, Windows operating system and Office environment to complete workflow tasks, incidents and request in a cost-efficient manner
  • Striving for a high 1st level support solution rate to gain high level of user satisfaction
  • Informing pro-actively IT users about the status of their request and if necessary coordinating with other teams involved according to the urgency of the request
  • Capturing and updating requests in the corresponding ticketing system (change order, incident or requests)
  • Documenting problem solutions and continuous maintainaning of internal knowledge database
  • WHAT WE OFFER

    Working for us in the Global IT Service Desk Operations is more than just a job - it's being part of a truly trendsetting modern premium brand, steeped in heritage, and renowned worldwide for quality and creativity.

    We offer a competitive salary, learning and developing programs and also provide a wide range of benefits (employee discount for our products, private medical care, Multisport cards, discount for lunches, attractive location with brand new offices and many more!).

    Candidates from outside Gdańsk / Tricity area may also benefit from our relocation support.

    Does this sound like you? If so, we look forward to receiving your online application.

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