The successful candidate will provide support service to a specialist legal team to ensure problems and queries are resolved in a timely and efficient manner.
The role holder will have a good working knowledge of the MS Office and high level of English, be a team player and be responsible and disciplined.
Basic knowledge of the specific field and of relevant tools and methods.
Support . Provides a specialized support role (as defined locally) for a legal team. Ensures the role supports the reliability and purpose of the area and looks to improve the service given to the customer (either internally or externally) through timely and efficient resolutions of tasks, problems or queries.
Analysis and diagnosing problems or issues . Makes an analysis of a potential problems or issues, diagnoses and makes potential recommendation for resolution to the team leader or manager in order to maintain appropriate service for the business unit.
Working for others . Liaises with own business area or team as well as throughout Fujitsu in order to maintain the appropriate working relationships and meet the requirements of the business unit, area or team.
Planning, organizing and monitoring work . Recognizes changes in priorities for the team and own workload and takes necessary action to achieve targets.
Storing and reporting information . Maintains appropriate data relevant to the specified role for the business area or team to ensure accurate records and the ability to report when necessary to management.
Communication . Communicates effectively by using appropriate questioning, listening and presentation skills for colleagues, managers and clients in order to express and convey information appropriately for the business area or team’s requirements.
Standards . Operates processes, standards and practices and recognizes where they can be improved for the business in order to meet the requirement of the business unit, as well as Fujitsu.
Business awareness . Recognizes the business impact of their role to the business area or team and helps ensures productivity and costs are maintained.
Personal Development . Maintains a depth of knowledge in their area and takes initiative to extend knowledge in order to ensure personal contribution to the team.
Key Performance Indicators
Meets performance goals as set
Personal development plan kept up to date
Strategic goals and targets are met
Timely resolutions of problems or issues.
Team contribution, quality of work presented to agreed requirements.
Working knowledge of MS Office (Excel, Word & PowerPoint especially)
Good time management.
Quality and accuracy of data - input and output.
Effective communication and contribution to the team deliverables.