Payments Recovery Specialist
Revolut Limited
Krakow
6 d. temu

ABOUT THE TEAM The Payments Recovery team is responsible for maintaining unassigned payments in suspense accounts, retrieving wrongly credited payments, and returning funds back to the source.

Our aim is to improve customer experience by allocating missing funds to potential beneficiaries, or returning them to the source when recipients cannot be identified.

Another team objective is to verify incoming payment recalls and payment indemnity claims through communication with other banks and our customers.

Additionally, we aim to make sure that funds are retrieved in a timely manner by resolving all possible technical errors and improving the process.

What you will be doing

  • Monitor and maintain suspense accounts, control volumes of unassigned and returned payments
  • Assign bank payments to their potential beneficiaries, return unallocated bank payments
  • Process incoming payment recall requests through communication through SWIFT channel and contacting our clients via chat, emails and phone calls
  • Conduct verification and process indemnity claims initiated by our customers and third parties
  • Retrieve wrongly credited payments due to human error or internal system glitches
  • Escalate issues to our banking partners, payment processors and other service teams
  • Cooperate with our product team to improve payment integrations and automate processes.
  • What you will need

  • Experience record in a bank or other financial services (preferably 1-2 years in payments, operations or support department)
  • Flawless English (both speaking and writing skills), other languages would be a plus
  • Confidence in explaining complex issues with ease in a customer-friendly manner
  • Experience in breaking complex problems into smaller ones by analysing available data
  • Ability facilitate your work using such tools as Excel, Jira, Confluence would be an asset
  • Passion to organise workflows, prioritise tasks and deliver high quality on tight deadlines
  • Education level BA / MA degree
  • A LITTLE ABOUT US We believe that there are better ways for people to control their money. Easier, fairer ways.Revolut started in 2015 with card transactions abroad without rubbish exchange rates or hidden fees.

    We've since added business accounts, vaults, insurance and even access to cryptocurrency exposure.We reached 8 million customers in October 2019 and we're adding another million every quarter.

    WHAT WE ARE LOOKING FOR From employee 1 to employee 1400, you will be slotting into a global team that shares a number of traits.

    You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems.You operate best without lots of bureaucracy.

    We don’t hide behind fancy job titles or clunky processes because that’s how things are done’.You approach work in a logical way.

    We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding.And you share our mission to improve people’s relationship with their money. The benefits

  • Competitive salary
  • Biannual equity bonuses
  • Roll with a free Revolut Metal subscription
  • Life insurance
  • Private medical care
  • Multisport card
  • Don’t panic about cooking : get free dinners
  • Stay refreshed : get juice, tea, coffee and soft drinks on tap
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