HR Operations Specialist with French
Location : Warsaw
Fully virtual recruitment experience *
What will be your key responsibilities?
Support the MyP&O Operations Manager with daily operational P&O services support and be the first point of contact for MyP&O Analyst questions and issue escalation;
Build country process expertise to support respective team’s services and be able to drive CI initiatives (CI);
Represent MyP&O Operations in collaboration with downstream functions (Payroll, Time & Attendance, Local Benefits, etc.
including integrations troubleshooting;
Ensure proper level of knowledge about standards, process requirements, known issues and errors, proper systems usage and quality service provision among the analysts in order to minimize escalations and ensure KPIs delivery;
Monitor Team operational results and support MyP&O Operations Managers in driving insights from the data;
Support the Operation Lead in the implementation of governance policies and procedures to ensure transactions are in adherence to Mars established guidelines and business processes;
Manage inquiries and transactions during periods of high volume and act as a back up to MyP&O Analysts;
Maintain operational documents used to perform daily tasks, ensure knowledge about processes / steps / responsibilities is properly captured and documentation is updated in a timely manner;
Actively looks for areas of improvement to identify Continuous Improvement (CI) initiatives;
Depending on CI inititatives either manage the projects or act as SME representing country expertise.
Who are we looking for?
2+ years of experience in Shared Services, Call Centre, Service environment
Fluent in English, French and very good knowledge of Polish are a must;
Familiarity with HR Systems, processes and practices;
Experience in a HR Operations Analyst role would be a great asset;
Ability to navigate with proficiency across various HR Systems (i.e.,WorkDay & ServiceNow) and deliver high quality customer service;
Experience with WorkDay and / or ServiceNow or other HR system is crucial;
Excellent communication skills. Connect and communicate effectively with all levels of associates across the organization;
Comfortable working across cultures and time zones to get results through project teams in an international operating environment;
Ability to handle and maintain confidential & sensitive Information.
What can you expect from Mars?
Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
Apply now and upload you profile in English.