Technical Support Engineer
Krakow, Poland
4 d. temu

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.

Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.

Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

The Broadband Push To Talk team will support the WAVE high-performance, mission critical PTT platform and related technologies.

The WAVE can be linked to a private or public LTE network and Land Mobile Radio (LMR) networks, providing sub-second call performance to hundreds of thousands of users on ruggedized handhelds, two-way radios and consumer smartphones.

Job Description

As Technical Support Engineer you will be responsible for the following :

To give second / third line technical support to both internal and external customers and become a subject matter expert on the Motorola Solutions product portfolio.

To take ownership of customer issues and ensure accurate and timely ticket management, driving investigations and root cause analysis to meet or exceed customer expectations and contractual obligations.

Must be analytical in thought process.

Must be able to liaise between the engineering departments and external and internal customer coherently in written and spoken English.

To participate in design reviews, feature and release content reviews providing a customer / user’s perspective on the software solutions developed.

Basic Requirements

Key qualifications of the Technical Support Engineer :

Hands-on experience with Linux systems administration (preferably Red Hat)

Good understanding of virtualization technologies (VMware)

Attention to detail

Good analytical skills

Ability to work efficiently in an international team

Excellent verbal and written communications skills in English

Any of the following is an advantage :

Knowledge on LTE (Long Term Evolution) technology i.e standards, architecture , main components (EPC (Evolved Packet Core), MME (Mobility Management Entity), DSC(Diameter Signaling Controller) ) Knowledge of TCP / IP, network protocols and services (dns, dhcp, ftp, ntp)

Network troubleshooting skills (Wireshark, tcpdump, nmap)

Good understanding of system security aspects

RHCSA and CCNA certificates

SQL and Postgres knowledge

Knowledge of Windows Server operating system

Experience with Android mobile OS

We offer

Competitive salary package

Strong team-oriented culture

Contract of employment

Comfortable work conditions (high-class offices, parking space)

Volleyball field and grill place next to the office

Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.

Private medical coverage

Life insurance

Access to wellness facilities and integration events

Trainings and broad development opportunities

Motorola Solutions is supporting CSR activities and encourages employees to participate

Position Type

Referral Payment Plan

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