Location : śląskie, małopolskie
Our employees around the world are connected by an enduring commitment to save and sustain lives. This higher purpose binds us as a company in doing work that matters.
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Clinical Coordinator provides point-of-service support with key healthcare providers, clinics and hospitals within a specified geography in order to enhance knowledge about end-
stage renal disease, provide best practices in renal replacement therapy, coordinate and provide training, enhance compliance, and provide education on proper product usage.
This position requires strong communication and coordination with other stakeholders including patients, caregivers, nurses, physicians, access / patients support programs, and other external foundations and support partners.
Essential duties and responsibilities
Provides education and trainings for Health Care Professionals. Plans, prepares, implements and evaluates training sessions in both formal and informal modes to promote competence and confidence in the use of Baxter products and therapies.
Provides first line phone and / or on site clinical / technical support / troubleshooting for equipment and products on an ad hoc basis to promote competence and confidence in the use of Baxter products and therapies.
Seeks support from the relevant member of the Business on an as required basis to facilitate timely and accurate resolution to customer perceived issues.
Plans, prepares, promotes, attends and delivers workshops, seminars and conferences as required. At all times only using pre-
approved training educational materials.
Keeps accurate records of all educational activities. Ensures that all trainings are documented as per Baxter policy and procedure.
Provides support for the sales organization coordinates and follows up on inquiries and request
Trains new PD patients on general concept of end stage renal disease (ESRD), renal replacement therapies (RRT) and PD products
Trains the APD patients (how) to use Baxter’s PD cycler and troubleshoot
Implements patients retention programs with Renal team
Supports and performs quality home visits for renal patients and sends home visit assessment to Health Care Professionals
Reinforces treatment expectations established by the physician, reviews potential product benefits and side effects and reports adverse events and quality issues in a timely manner.
Consistently complies and implements all company policies, procedures and processes.
Actively participates in the process of quality improvement including suggesting and implementing improvements.
Develops and enhances relationships with all levels of external (e.g. nephrologists, intensivists and nurses) and internal customers to create beneficial outcomes for Baxter Healthcare
Maintains and develops professional and educational credibility. Tracks the current updates / news in the field of professional competence.
Further relevant responsibilities / tasks as advised from time to time by your Manager
Education / Experience
Patient educator experience
Strong interpersonal skill
Excellent written and verbal communication skills.
Desirable Skills and Qualifications
Experience in the relevant therapeutic area e.g. Renal or Intensive Care
Knowledge / ability to interpret clinical papers
Experience with Customer Relation Management and / or Sales Force Automation tools
Good command of English
Good knowledge of MS Office environment
What we offer
Opportunity to work in a company with an established market position Baxter was founded in 1930s in American Deerfield and in Poland we have been operating for over 20 years
Joining Baxter means joining a team that you can truly learn from!
We encourage our employees to develop their skills to meet the demands of an ever-changing work environment, providing them with opportunities -
such as training, mentorship programs and other development opportunities - to achieve personal and professional goals that will make them valued contributors throughout their careers.
If you want to learn more about career opportunities go to
Who we are
Baxter touches millions of lives every day. Our products and services are essential building blocks of healthcare. You’ll find Baxter’s products and therapies on nearly every floor, in almost every hospital worldwide.
You’ll find us in clinics and in the home. Patients and providers rely on Baxter for lifesaving renal and medical products.
Our mission to save and sustain lives inspires our work and our commitment to expanding access to care, providing cost-effective healthcare solutions, delivering quality products and advancing innovations for the world.
Our 50,000 employees serve patients and clinicians in more than 100 countries and are dedicated to ensuring Baxter is there when patients need care.
Our inclusive culture and a diverse workforce drives innovation, creates trusted partnerships with customers, suppliers, and community partners, and contributes to the success and sustainability of our business.
Every day at Baxter is a chance to save and sustain people's lives.
Equal Opportunity Employer Discrimination : Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability / handicap status or any other legally protected characteristic