Learning Management Systems (LMS) Administrator
Biogen
Warsaw,Poland
13 d. temu

Summary

The LMS Administrator provides high quality support for the learning services team. This role manages complex requests to be executed on in the Learning Management System.

The LMS Administrator also handles troubleshooting, reporting, and client consultation requests. This role uses GXP-related systems in support of clinical, biometrics, regulatory affairs, medical affairs, manufacturing, and quality assurance functional areas.

Job Description

  • Upload and test content (eLearning, documents, etc.)
  • Create Instructor Led Training and On the Job Training
  • Build complex Curriculums and Programs
  • Edit and revise item details in the learning management system (LMS)
  • Respond to and troubleshoot inquiries related to training courses issues
  • Setup and manage assignment profiles and direct assignments
  • Manage rosters and end user transcripts
  • Accurately pull and manage reporting subscriptions
  • Assist learners as the initial point of contact by answering inquiries and providing immediate resolution or careful redirection to escalated support resources
  • Support operational processing activities
  • Collaborate with the Senior LMS Administrator to resolve learner issues in a thorough and timely manner
  • Perform back-office transactions in support of the LMS Systems.
  • Participate in User Acceptance Testing, when necessary
  • Achieve stated performance measures and adhere to established customer service standards. Perform special projects as assigned and managed by a manager.
  • Qualifications

  • Previous experience (2+ years) in learning, general human resources or customer service preferred
  • Experience working in a call center or HR shared service center preferred
  • Ability to deliver excellent customer care
  • Critical thinking, problem solving, and judgment skills
  • Service-oriented attitude and willingness to learn
  • Good listening skills and patience to work with all types of employees
  • Ability to maintain a positive attitude
  • Education

  • Bachelor’s degree or similar background
  • Entry Level

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