Customer Service Specialist with Languages (French or German or Dutch or Spanish or Italian)
Welcome Original Thinkers to our Regional Business Services Hub in Krakow, Poland
Our global $18 billion FMCG business is built upon original thinking. For 145+ years, Kimberly-Clark has challenged conventional wisdom to reimagine how we can better serve our consumers around the world with brands such as Kleenex® and Huggies®.
From our new Hub in Krakow, you will own important work that will enable our organization to succeed in Europe, the Middle East and Africa and globally.
Customer Service Specialist
Job description :
You will be the main point of contact for Customers within the Western Europe region, for all ordering activities and enquiry / query management to resolution, across the entire Order to Delivery (OTD) process.
You will be responsible for maintaining order data within our SAP R / 3 System.
Processing and managing customer orders from start to finish (Capturing orders in various formats, processing them and pro-
actively managing any subsequent changes. Dealing with enquiries / queries relating to the OTD process);
Proactive management of customer portfolio to capture & process orders, manage changes and achieve delivery on-time-in-
full; maximizing customer satisfaction (as measured by the Advantage Group or other surveys) and minimizing customer complaints;
Resolve enquiries and delivery queries promptly and to liaise with interested parties, communicating both progress and the outcome;
Communicate on a daily basis with the following cross functional teams; local Business Units, Logistics & Distribution, Accounts Receivable, Planning, Category Managers, Marketing Managers, EDI team and Master Data;
Communicate pro-actively on a daily basis with customer contacts;
Participate in regular / occasional teleconferences / meetings with the Customer;
Increase NSV through proactively cross-selling, for example, product promotions, alternative products and new products;
Provide dedicated order management and supply chain / logistics expertise;
Identify and solve systemic and complex order fulfillment and supply chain related issues;
Identify opportunities to improve own, team, and department efficiency, evaluating risks / opportunities;
Participate in LEAN and Cost Transformation activities / initiatives where required, to maximize profits and align / standardize processes;
To understand KPI requirements in order to achieve and exceed desired results;
Understand and fulfill all regulations of the internal polocies of the company;
Qualifications required :
Up to 2 years of customer facing experience in accounts receivable / customer service / similar call centre roles
Able to use own initiative
Be able to work with multiple deadlines / tasks
Excellent problem solving skills
Excellent telephone manner
Excellent time managements skills, sense of urgency, able to separate urgent and important
Adaptable / responsive to change
Proactive / can-do attitude
Excellent communication (written & verbal), interpersonal skills will be essential.
Enthusiastic, resilient and able to manage pressured situations
SAP skills will be ideal
Attention to detail, Analytical and high level of accuracy
Language requirement :
Fluent English is essential
Majority of roles requires additional language : French or German or Dutch or Spanish or Italian
We offer :
Competitive salary and attractive performance related bonus
Office located in the heart of Krakow
Standard benefit package
If original thinking and a passion to build something new inspires you, come unleash your power at Kimberly-Clark.
Global VISA and Relocation Specifications :
Position will be based in Krakow