Customer Service Specialist with Languages (French or German or Dutch or Spanish or Italian)
Welcome Original Thinkers to our Regional Business Services Hub in Krakow, Poland
Our global $18 billion FMCG business is built upon original thinking. For 145+ years, Kimberly-Clark has challenged conventional wisdom to reimagine how we can better serve our consumers around the world with brands such as Kleenex® and Huggies®.
From our new Hub in Krakow, you will own important work that will enable our organization to succeed in Europe, the Middle East and Africa and globally.
Job description :
You will be the main point of contact for Customers within the Western Europe region, for all ordering activities and enquiry / query management to resolution, across the entire Order to Delivery (OTD) process.
You will be responsible for maintaining order data within our SAP R / 3 System.
Processing and managing customer orders from start to finish (Capturing orders in various formats, processing them and pro-
actively managing any subsequent changes. Dealing with enquiries / queries relating to the OTD process);
Proactive management of customer portfolio to capture & process orders, manage changes and achieve delivery on-time-in-
full; maximizing customer satisfaction (as measured by the Advantage Group or other surveys) and minimizing customer complaints;
Resolve enquiries and delivery queries promptly and to liaise with interested parties, communicating both progress and the outcome;
Communicate on a daily basis with the following cross functional teams; local Business Units, Logistics & Distribution, Accounts Receivable, Planning, Category Managers, Marketing Managers, EDI team and Master Data;
Communicate pro-actively on a daily basis with customer contacts;
Participate in regular / occasional teleconferences / meetings with the Customer;
Increase NSV through proactively cross-selling, for example, product promotions, alternative products and new products;
Provide dedicated order management and supply chain / logistics expertise;
Identify and solve systemic and complex order fulfillment and supply chain related issues;
Identify opportunities to improve own, team, and department efficiency, evaluating risks / opportunities;
Participate in LEAN and Cost Transformation activities / initiatives where required, to maximize profits and align / standardize processes;
To understand KPI requirements in order to achieve and exceed desired results;
Understand and fulfill all regulations of the internal polocies of the company;
Qualifications required : Bachelor’s Degree
Up to 2 years of customer facing experience in accounts receivable / customer service / similar call centre roles
Able to use own initiative
Be able to work with multiple deadlines / tasks
Excellent problem solving skills
Excellent telephone manner
Excellent time managements skills, sense of urgency, able to separate urgent and important
Adaptable / responsive to change
Proactive / can-do attitude
Excellent communication (written & verbal), interpersonal skills will be essential.
Enthusiastic, resilient and able to manage pressured situations
SAP skills will be ideal
Attention to detail, Analytical and high level of accuracy
Language requirement :
Fluent English is essential
Majority of roles requires additional language : French or German or Dutch or Spanish or Italian
We offer :
Competitive salary and attractive performance related bonus
Office located in the heart of Krakow
Standard benefit package
If original thinking and a passion to build something new inspires you, come unleash your power at Kimberly-Clark.
Global VISA and Relocation Specifications :
Position will be based in Krakow