IT Operations Manager Koszalin or Warsaw
GEA Group
Koszalin, Poland
5 d. temu

Sus responsabilidades y tareas :

  • End-to-End Service Support and Operation responsibility ensuring service delivery within the agreed SLA.
  • Manage operationally different external, internal service providers and all involved parties towards SLA compliant delivery on a daily base.
  • Monitor the overall operation handling and service supply cross-domain and perform day to day Multi-provider Management.
  • Perform Incident / Major Incident Control, including Escalation / Coordination / Communication with Management related to Major Incidents.
  • Monitor and Enforce correct process cross-domain and cross-provider
  • 24 / 7 Operations Center dealing with major incidents
  • Su perfil y calificaciones :

  • Bachelor’s degree (or equivalent experience), in Computer / Communication Engineering or Computer Science discipline
  • 5-10 years hands-on technical experience in IT operation support function based on ITIL best practice processes
  • Deep understanding of service performance for service set-up and architecture
  • Background and experience in one or more technology areas IT / Application / Infrastructure / Network / SAP / Cloud Operations
  • Ability to manage global complex technology with different internal and external support teams
  • Experience in managed operations of large-scale IT applications and services in multi-national environment
  • Understanding of the OSI model
  • Knowledge of IT Security fundamentals
  • Ability to troubleshoot, diagnose, and resolve incidents
  • Strong working knowledge of enterprise route / switch / WLAN technologies
  • Strong working knowledge of DNS, DHCP and Radius.
  • ITIL Certificates is a plus
  • Fluent English required and other languages are of advantage
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