Global Technical Service & Support Specialist
Dover Corporation
Warsaw, PL
2 d. temu

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems.

Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Solaris Laser, part of Markem-Imaje,is a world-leading manufacturer of industrial fiber CO2 laser coding, marking and engraving system.

We specialize in development of laser systems for Static and Dynamic product coding, whie products are in movement.

Global Technical Service & Support (TSS) Specialist is pivotal in the execution of our product roadmap and have a direct impact on our customer’s experience with Solaris & Markem-Imaje products.

As a global printer expert, the incumbent will provide best in class technical, application & documentation support to the business he / she will support the Product Development teams on existing product evolution and new product development, with a focus on the customer experience and serviceability.

You’ll have an opportunity to work in a cross-functional environment, partnering closely on all levels of the organization.

What you will do :

  • As a global printer expert, you will provide technical, application & documentation support to the business including hardware, software, industrial integration, and application space.
  • Work directly with aftersales / presales engineering and quality teams as necessary to resolve technical issues.
  • Be a key contributor and work directly with the Product Development on existing product evolution and new product development, with focus on the customer experience and serviceability.
  • Provide problem resolutions for technical issues escalated from our internal worldwide teams, and international business partners.
  • Be a cross functional team member to identify corrective / preventive actions through root cause analysis . This includes investigative lab work to evaluate technical issue, test new products and features.
  • Engage with the technical service, sales community, and other key functions of the company to share product and application knowledge.
  • This position may require some domestic and international travel in support of our service teams.
  • What you need to have :

  • A minimum of 4 years’ experience working in multiple aspects of a technical role (technician, helpdesk or engineer) working directly with customers and cross-functionally to resolve complex technical issues.
  • High level of electromechanical knowledge with proven experience in an industrial, multinational organization (industrial integration and industrial automation a plus).
  • Networking aptitude, incl. IP Networking knowledge, computer system knowledge and databases will be a plus.
  • JIRA / TRELO and SAP knowledge would be a plus.
  • Strong analytical and problem-solving skills with the ability to see problems as an opportunity.
  • Excellent verbal and written communication skills and the ability to communicate with all levels of the organization.
  • Use various Microsoft Office tools.
  • Availability for travelling including local & cross-border travels (approx. 10-15%).
  • You’ll only be the right candidate if you are aligned to our values and culture :

  • Collaborative entrepreneurial spirit
  • Winning through customers
  • High ethical standards, openness and trust
  • Expectations for results
  • Respect and value people
  • If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

    LI-DNI

    All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

    This position may be located in : EMEA : Poland : Masovia : Warsaw

    Sub Division : US Others Business Functions

    Job Requisition ID : 40935

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