IS B2C Service (management) Coordinator for On-Site Support
Kraków, Małopolskie, Poland
4 d. temu

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

If you are looking for big, global challenges, Information Systems (IS) is the place to come. ABB's portfolio includes some of the most advanced power and productivity products and systems in the world.

If you have the energy, discipline and intellectual firepower to succeed, you will find almost limitless opportunities to stretch your thinking, expand your horizons and build your skills as you work with people all over the world.

You will play a key role in strengthening our Global IS team, supporting B2C Service in Kraków. You will be part of a team responsible for applying strong IS infrastructure technology knowledge and expertise to support global business needs and help solve challenging topics.

Your responsibilities

  • Accountable to over-all service performance of On-Site Support operations.
  • Ensures delivery and process adherence with to End User Services in the respective time zone areas.
  • Manage and initiates proactive and reactive service improvements to ensure the quality of operational processes delivered by internal and external suppliers.
  • Initiates trend analyses of incidents, and ensures detection and validation of problem suggestions, with support from relevant IS Tower SMEs.
  • Ensure that service requests are fulfilled in according to SOP provided by respective service owners.
  • Organize regular defined governance meetings with Service Stakeholders to drive service improvement. Actions, Risks, Issues and Decisions will be your key meeting output.
  • Constantly delivering per Operational Level. Agreements for your services /
  • Identifying potential for improvement from an end-to-end service perspective and lead internal service review meetings as well as facilitate resulting optimization initiatives.
  • Your background

  • BSc with 2+ years of experience in IS operations and service management.
  • Fluency in English.
  • Experience transitioning Application Services in support.
  • Experience in identifying service support wrap gaps and triggering mitigating actions with relevant stakeholders.
  • ITIL V3 certification.
  • 3+ years of experience in an ITIL framework environment with experience in incident and service management required.
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