IT SAP Support Specialist
International Paper
1 d. temu

IT SAP Support Specialist

PL 7-9

Why is this job for You :

You will be responsible for :

  • Providing first line technical support of SAP applications within the SAP EMEA Supply Chain support scope
  • Representing IT SAP EMEA to IT Application Services and interacting with operational and supervisory personnel within the Application Services
  • Understanding the benefits that supported software applications can bring to the enterprise
  • Supporting ITSS innovation projects, process redesign and strategy aiming at continuous improvement
  • Building business acumen - as a part of the development process learn how the business and business processes operate to better solve problems and define systematic solutions
  • Building expertise within assigned applications support scope - gaining specialist knowledge of technology and software that helps in problem solving and problem prevention
  • Executing production support and monitoring activities during working hours and during on call
  • Developing functional skills to quickly identify relevant support documentation
  • Cooperation with SAP EMEA team members and US Application Services teams to solve problems
  • System testing support system testing during technical releases
  • Supporting knowledge sharing culture
  • Focusing on support documentation review and improvement
  • You have :

  • Background studies : IT, Logistics, Management or relevant work experience equivalent
  • Minimum 2 years of professional experience with min 1 year of SAP experience
  • Exposure to portions of a SAP life cycle implementation (would be an asset)
  • SAP system support experience (would be an asset)
  • Understanding interface technology (would be an asset)
  • Strong analytical skills (required)
  • Willingness and availability to work during weekends / holidays
  • Willingness to work on call outside of office hours
  • Ability to function in a constantly changing environment
  • Fluency in English
  • Knowledge of French or Russian (would be an asset)
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