We are an international pioneering technology leader that is writing the future of industrial digitalization. One of our key ambitions is to get faster and leaner, and to move closer to the customer.
Therefore we are consolidating our internal services into a world-class Global Business Services (GBS) organization, with the largest center located in Krakow.
We are currently looking for candidates for the position of General Data Protection Regulation (GDPR) Operations Specialist for Legal & Integrity division.
Seize this unique opportunity to take an active part in shaping our new Global Business Services center and grow together with the rapidly developing organization.
General Data Protection Regulation (GDPR) is an EU data privacy regulation aiming to protect personal data of individuals in the EU.
The regulation seeks to change the way that personal data is collected, processed and stored in order to minimise any risks associated with it.
A GDPR Operations Team called Privacy Management Team, is due to be located in Krakow and to support the implementation and execution of the regulation within the global ABB organization.
As a GDPR Operations Specialist you will :
Deal with inbound contacts from individuals requesting management of their personal data that is processed by ABB
Document the requests and execute the process
Manage all outbound interactions with the requestors to ensure quality of the resolution and best in class client experience
Initiate the appropriate workflow and identify the actions needed to evaluate how the request should be routed through the organization for resolution
Where required, make changes in the appropriate systems in accordance with the request of the individual
Interact and align with the relevant staff in ABB in relation to the performance of these tasks
To be successful in this role, you will need to have :
Understanding of the General Data Protection Regulation in order to act as Subject Matter Expert (SME), contributing expertise to either support ongoing operations or develop the process of managing incoming requests if needed
Professional command of English, any other European language will be an asset
Legal background or experience in data privacy and associated risk assessments in a global organization will be an asset
High level of personal integrity and ability to handle sensitive and confidential data
Ability to provide best in class customer experience
Strong communication skills in a multi-cultural and multi-national environment
Experience in working in a large and complex matrix organization preferred