The primary role of the IS Service Owner for Security Insights, Reporting and Analytics is to provide the Business Owners visibility of the security services delivered to each individual, liaison with Business Security Leads to gather requirements to provide visual dashboards and reports with actionable insights to improve security across the organization.
As a Service Owner will be responsible to deliver accurately the state of security via reporting from multiple sources, build analytical models that would provide business area stakeholders actionable task to keep the business safe and secure.
They are representative / spokesperson of the service in the whole organization. The Service Owner has visible and expert leadership in the service line in the further development and effective implementation of services planning and continuous improvement strategies, optimizing the development of commercial effectiveness of the service.
Is accountable that IS service is in scope of the service line, with the customer / consumer in mind, and is fully compliant with security, control regulations and standards.
The Service Owner for Security Insights, Reporting and Analytics will need to facilitate leadership discussion on project priorities and drive consensus on appropriate success measures, negotiate project scope in a way that balance costs, benefits, technical feasibility, and drive delivery of key needed outcomes.
Architects and drives the delivery of clean, maintainable technical solutions to address complex business requirements creatively and innovatively.
Defines and drives requirements for leadership reporting, rollout, and post-rollout validation. Delivers and presents insights that address areas of business value and opportunities to improve it.
Provides guidance / insights into overall process improvement for Information Security Reporting and Analytics broadly.
This position reports to
IS Dep. Man. for IS Security Expertise
This includes being responsible to create effort, time and cost estimates for demand requests (projects, solutions, deployments and handover to operational vendor), and provides or approves customer communication for service launch and pending maintenance windows as well as coordinates internal communication for operational staff.
They will also maintain a view of upcoming demand within the service in scope, and in collaboration with the key stakeholders, is responsible to review service budgets and expenditure plans to ensure financial health - managing the costs related to the service build and run.
The Service Owner manages the business / customer / consumer expectations and ensures that the service is in scope : reliability, availability, maintainability, serviceability, change capability, confidentiality and integrity.
Is accountable to maintain service catalogue and service assets updated in the configuration management database (CMDB) in line with the business owner expectation.
Ensures that with close cooperation with the resolution team, mitigation actions for service restoration are in place and business / customer / consumer are informed and correctly aligned.
Manages the vendor relations, escalating to the Vendor Manager and vendor as needed for contractual issues.
Supports the business owner during the annual review process providing all evidences required by the assessors and auditors.
Maintains a holistic view of how the service is supported by applications and integration platforms.
improves and automates service delivery processes in cooperation with internal and external delivery unit. Is responsible to register, evaluate, prioritize, plan, provide resources, monitor and report improvement initiatives.
Correct SLAs and OLAs creates transparency as to what is expected of the service provider and the service owner can provide comments about performance, availability, capacity, etc. about its service.