IS Service Owner for Security Insights, Reporting & Analytics
ABB
Cracow, Małopolskie, Poland
5 d. temu

The primary role of the IS Service Owner for Security Insights, Reporting and Analytics is to provide the Business Owners visibility of the security services delivered to each individual, liaison with Business Security Leads to gather requirements to provide visual dashboards and reports with actionable insights to improve security across the organization.

As a Service Owner will be responsible to deliver accurately the state of security via reporting from multiple sources, build analytical models that would provide business area stakeholders actionable task to keep the business safe and secure.

They are representative / spokesperson of the service in the whole organization. The Service Owner has visible and expert leadership in the service line in the further development and effective implementation of services planning and continuous improvement strategies, optimizing the development of commercial effectiveness of the service.

Is accountable that IS service is in scope of the service line, with the customer / consumer in mind, and is fully compliant with security, control regulations and standards.

The Service Owner for Security Insights, Reporting and Analytics will need to facilitate leadership discussion on project priorities and drive consensus on appropriate success measures, negotiate project scope in a way that balance costs, benefits, technical feasibility, and drive delivery of key needed outcomes.

Architects and drives the delivery of clean, maintainable technical solutions to address complex business requirements creatively and innovatively.

Defines and drives requirements for leadership reporting, rollout, and post-rollout validation. Delivers and presents insights that address areas of business value and opportunities to improve it.

Provides guidance / insights into overall process improvement for Information Security Reporting and Analytics broadly.

This position reports to

IS Dep. Man. for IS Security Expertise

Your responsibilities

  • The Service Owner is responsible to design, implement and maintain the framework to deliver the security insights and reporting service in scope, in time, budget and in line with the business and stakeholder’s expectations.
  • Establishing inputs for service attributes : The Service Owner must be hands-on regarding their involvement in ensuring that the service reaches its targets and that performance increases year after year.
  • This includes being responsible to create effort, time and cost estimates for demand requests (projects, solutions, deployments and handover to operational vendor), and provides or approves customer communication for service launch and pending maintenance windows as well as coordinates internal communication for operational staff.

    They will also maintain a view of upcoming demand within the service in scope, and in collaboration with the key stakeholders, is responsible to review service budgets and expenditure plans to ensure financial health - managing the costs related to the service build and run.

  • Taking ownership and knowledge of the service for service management : Collaborates with the technical staff assigned to the service to ensure that they have the necessary know-how about the service that the service owner is championing.
  • The Service Owner manages the business / customer / consumer expectations and ensures that the service is in scope : reliability, availability, maintainability, serviceability, change capability, confidentiality and integrity.

    Is accountable to maintain service catalogue and service assets updated in the configuration management database (CMDB) in line with the business owner expectation.

  • Escalating Point of Contact for Major Incidents : Service Owner is the point of escalation if there is a severe problem in the service and works with the service line to get the service back on track.
  • Ensures that with close cooperation with the resolution team, mitigation actions for service restoration are in place and business / customer / consumer are informed and correctly aligned.

    Manages the vendor relations, escalating to the Vendor Manager and vendor as needed for contractual issues.

  • Attending service review meetings to facilitate service management : Review meetings must be held regularly, and the service owner must attend all internal and external review meeting to ensure that the service is properly managed.
  • Supports the business owner during the annual review process providing all evidences required by the assessors and auditors.

    Maintains a holistic view of how the service is supported by applications and integration platforms.

  • Improving the service in cooperation with the Continuous Service Improvement guidelines : Determines service improvements, prioritizes these improvements, and plans the implementation of these improvements as services should be improved regularly in order to have better service management.
  • Is responsible for innovation and continual improvement activities for the service in scope such as evaluating and streamlining operational support procedures and then optimizing;
  • improves and automates service delivery processes in cooperation with internal and external delivery unit. Is responsible to register, evaluate, prioritize, plan, provide resources, monitor and report improvement initiatives.

  • Attending Service Level Agreement (SLA) and Operational Level Agreement (OLA) creation meetings : Is accountable to set up and manage SLAs and OLAs.
  • Correct SLAs and OLAs creates transparency as to what is expected of the service provider and the service owner can provide comments about performance, availability, capacity, etc. about its service.

  • Is responsible to implement the service delivery strategy and service delivery plan for assigned service(s).
  • Ensures work in the delivery department is compliant with Corporate IS and any other applicable ABB Regulations (internal and external) and ABB Group Guidelines, especially ABB IS Guidelines and Directive, which deal with IS service delivery
  • Is responsible to supports all internal IS and cross-functional processes related to IS service delivery or IS service demand in the relevant service area of responsibility
  • Effectively supports processes that foster service improvement
  • Executes, for assigned tasks, all actions in IS processes according to agreed RACI specification
  • Adherence to Corporate IS Policies and Procedures, as well as to both internal regulations and external legislation falls within the area of responsibility of this job.
  • Your background

  • Overall 8+ years of relevant experience
  • Bachelor's degree in analytics, computer science, or related field. (Master's Degree may be preferred.)
  • 3 - 5 years' experience in an Analytics Manager position or similar role is required.
  • Ability to understand the requirements and present complex information to the stakeholders in a simple and engaging way, whilst making insightful recommendations
  • Strong Reporting & Analytics skillset with previous experience managing a team
  • Expert level data visualization experience using tools such as Power BI
  • Deep experience with scoping, defining, and driving data projects
  • Excellent oral and written communications skills, particularly for executive audience
  • Deep working knowledge of database query writing and data population, e.g. SQL query design and ETL tools (e.g. Azure Data Factory)
  • Deep understanding of data flows and data governance
  • Strong analytical capabilities and creative problem-solving skills
  • Track-record and strong understanding of KPI / Metric principles
  • Ability to work closely with and build excellent relationships with key stakeholders
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