IT Service Desk Poland team acts with cross border incident management and request fulfilment, takes active part in IT communities and takes responsibility at global level for successful deliveries.
In Nordea, we’re harnessing the power of technology to reinvent the future of banking. A tech revolution is underway and you can make an impact.
Though we’re a Nordic bank, we’re also one of the largest IT employers in Tricity and Warsaw. Working with international teams in an inspiring working environment, you’ll have lots of opportunities to expand your skills and advance your career.
About this opportunity
As an IT Service Desk Specialist, you will work together with Nordic Units in order to align local procedures to the Nordic standards and solve tasks that require independent judgment and own decisions on how they should be solved.
You will be responsible for supporting end users in case of IT failures or standard requests according to defined processes.
You will act as first level support to all end users (single point of contact).
What you’ll be doing :
Providing support to end users through all appropriate channels, such as phone or ITSM tools regarding any kind of IT-related problems to ensure high availability for customers,
Aligning IT activity to business, prioritising and assigning necessary resources to swiftly close end users’ problems,
Interacting with second line support or external vendors in all tasks related to IT infrastructure and application problems or requests in order to avoid or solve problems and incidents,
Tracking, prioritising and documenting all incidents reported to the service desk using the relevant tools following the incident management procedure to avoid future incidents,
Diagnosing software and hardware problems in order to find the right solution and thereby help the end user,
Actively participating in knowledge sharing among colleagues in order to create and implement best practice,
Taking responsibility for own learning and keep updated within own area of responsibility to secure continuous competence building and personal growth.
You will be working with a lot of great colleagues in our new office in Warsaw.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best and that we imagine you share with us.
To succeed in this role, we believe that you :
have at least 1 years of experience from a similar position and maybe you have a bachelor’s degree (computer science or likely)
have knowledge of ITIL methodology knowledge of incident, change and problem management will be considered an advantage
are open-minded as a person and like to work in a role with high customer-focus. Furthermore, you have very good communication skills and are solution oriented with a ca-do approach when dealing with challenges
fluently speak and write in English.