Brandbank (a NielsenIQ company) is one of the world’s largest providers of trusted digital product content for eCommerce sites, mobile shopping apps and virtual merchandising applications.
With 20 years of experience in eCommerce content, Brandbank maximizes the impact of online products for the FMCG retailers and manufacturers, while minimizing the cost and effort to retailers and suppliers.
We create high-quality content that fuels eCommerce success for our customers while creating a rich online shopping experience.
ABOUT THIS JOB
You will be responsible for developing and managing long-term relationships with assigned customers on a day-to-day basis and connecting with key business executives and stakeholders.
RESPONSIBILITIES
Developing a comprehensive understanding of the core Nielsen Brandbank service, as well as any additional value add services, to ensure you are able to service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise.
Developing a comprehensive understanding of the core Nielsen Brandbank service, as well as any additional value add services, to ensure you are able to service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise.
Working within the Brandbank systems and owning processes to support with client requirements
General Query resolution and ensuring that any significant issues are escalated internally through the appropriate channels in a timely manner as and when necessary.
Regular reporting according to customer & business needs.
Maintenance of the accuracy of data in the CRM system; thus ensuring excellent customer base knowledge.
Working closely with the Senior Client Development Manager to achieve account objectives.
REQUIREMENTS
Fluent in English (must- have)
Good command of the (Excel) Microsoft & Google Suite
Affinity for e-business & e-commerce or the FMCG sector
Ambitious and willing to create relationships
Organized and able to apply good time management
Knowledge in market research and FMCG is a plus
LI-DW1
Additional Information
All your information will be kept confidential according to EEO guidelines.
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide.
We provide consumer packaged goods manufacturers / fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow.
Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.
We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population.
For more information, visit .
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity / Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
