The Team Lead is the day-to-day operational oversight for the Global Sales Data & Operations team, serving as the initial escalation resource and leading the goals process and internal operational processes for the regional team.
Responsible for leading the operation and support of processes and systems that pertain to the overall Global Sales Data and Operations group and its transactional data business systems.
Will review individual and departmental employee and staff performances and prepare assessment reports, monitor productivity rate and prepares certain reports for their management that may be in the form of personnel or procedural changes.
Prioritize operational resources and data requests, delegate effectively to staff members to insure timely resolution and development.
Develop measure and analyze metrics to gain efficiencies.
Effective issues identification, resolution and management
Interface with various levels of the organization, ability to resolve issues and customer escalations effectively.
Establish departmental goals and implement Performance Management / Reward and Recognition practices with the staff.
Identify process improvement areas where new or enhancements to existing systems and processes will meet stakeholder needs.
Build and document processes and systems to maintain service level agreement quality targets.
Coach internal and external customers on the business value, utility, and acceptable uses of confidential business information.
Must be able to manage and prioritize multiple tasks and be responsible to follow-up accordingly.
Minimum Qualifications :
Bachelor’s Degree; in lieu of degree, will consider 3 years of experience leading initiatives, projects, program or process improvement work.
Strong verbal and written communication skills with both local and English language.
Desired Qualifications :
Familiarity or background in working with SAP tools
Strong communication and presentation skills with an emphasis on leading meetings, managing projects, driving initiatives, and proven ability to interface with other leadership.
Demonstrated analytical, process and project management skills.
Knowledge of Microsoft CRM functionality and capabilities with the ability to assist with requirements for projects & support of business operations