Service Delivery Manager with GermanService Delivery Manager with German
Wroclaw, Wroclaw, PL
6 d. temu

Service Delivery Manager with German

Locations : Wrocław, Łódź, Warszawa

Did you know that The Atos Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games?

With :

  • 110,000 employees in 73 countries
  • IT infrastructure management services, systems integration, outsourcing and IT consulting
  • Almost 5000 people employed in Poland in 8 cities : Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Gdansk, Rzeszów, Lodz
  • Our Group provides Cloud services, Infrastructure & Data Management, Business & Platform solutions for clients across various business sectors : Defense, Financial Services, Health, Manufacturing, Media, Energy & Utilities, Public sector, Retail, Telecommunications and Transportation.

    What will you be responsible for :

  • Central point of contact for our customers and their contractual services
  • Responsibility for the delivery of engagements and services within the expected quality level, cost and contractual framework
  • Provide accurate reporting to the Lead Delivery and Customers
  • Maintain roadmap of contracted services and associate staffing plan
  • Ensure compliance to processes, customer satisfaction monitoring and continuous improvement management
  • Management of internal and external service providers and management of sub-projects
  • Accompaniment of the presales phase as well as the service implementation and transition phase
  • Contract creation, ongoing contract maintenance and triggering of invoicing
  • Develop and introduce new services including creating service portfolios and service catalogs
  • What do we require :

    Very good German and English communication skills, spoken and written.

    At least 5 years of experience in IT service management (SLAs, escalation management, contract management, etc.) in large scale environments

    Hands-on experience in SDM, developing and implementing new IT services / service architecture

    Certified in IT Service Management (at least ITIL V3 Foundation)

    Certified in Project Management

    Leadership experience in leading teams and working groups

    Ability to evolve in political context and to step-in difficult situation when necessary

    Strong service delivery focus and ability to continuously improve the delivery processes through DevOps pipe implementation and team coaching

    Excellent communication and presentation skills

    High solution orientation and a convincing communicative appearance

    Organizational talent, initiative and implementation strength

    Nice to have SAP basis (service)

    If it sounds a bit interesting, take a risk and contact us . We’re ready to welcome you to the team!

    How will we make your life easier and happy?

    You will improve your qualifications by : individual development plans, budget for development activities, internal and external trainings, the opportunity to participate in conferences and gain international certification.

    We will look after you with a private medical package that includes dentist.

    We support your new-year resolutions with Multisport and OK System cards. If you build a team of sport enthusiasts, you will also get additional funding.

    Do you need new glasses? We will give you 600 PLN reimbursement for buying one.

    You will receive a guaranteed pool of points to be used for shopping, concert tickets or fulfilling other dreams.

    Every month we will subsidize commuting.

    Do you want to improve your language skills? Please, do so with us.

    You will do good in the world by helping others thanks to CSR actions.

    You will have an extra vacation for significant moments.

    We will celebrate and have fun during company parities.

    We will build together a positive work culture


  • Leader in digital services with 120,000 employees in 73 countries
  • Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
  • Official global IT partner of the Olympic and Paralympic GamesAlmost 5000 people employed in 8 cities : Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Gdansk, Rzeszow, Lodz
  • We take care of your personal data privacy. More information about processing your personal data within recruitment process you can find on our website : .

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