Application Service Delivery Owner
Predica LLC
mazowieckie, PL
4 d. temu

Predica Sp. z o. o. is an IT consulting company that helps companies around the world to boost IT systems for better safety and productivity with implementing award-

winning Microsoft technologies.

Currently, we are looking for a Business Analyst / Technical or Service Delivery Project Manager. If you are ambitious and ready for challenges, join our team.

Project :

  • Work with the Customer on establishing requirements deployment and user acceptance tests,
  • Scoping projects with the Service Deliver Owner,
  • Lead projects to meet defined quality and hour budget,
  • Manage development and deployment of the project,
  • Oversee project obstacles and issues and address them accordingly.
  • Service Delivery :

  • Support and act as backup of Service Delivery Owner,
  • Building long-term relationship with customers,
  • Accountable for end-to-end cooperation with our key customers, especially for managed service offering,
  • Participate in adjusting our Managed Services offering and improvement of existing contracts - to allow our customers to focus on what they're doing best.
  • Experience & Abilities :

  • Min. 5+ years' experience in IT service / support type of role (preferably applications built on Microsoft stack),
  • Min. 5+ years' experience in customer facing roles (including leadership level),
  • Min. 2+ years' experience in working with service delivery,
  • Previous (not longer than 5 years ago) hands-on experience with application support and development (roles : developer, business analyst, support consultant),
  • Wide but not necessarily very deep understanding (from previous more technical roles) of IT concepts : servers, networking, databases,
  • Experience with Microsoft technologies (Azure, Office 365, .NET, SQL, SharePoint) not a must, but very helpful,
  • Sales experience (solution proposals, presentations, contract renewal / SLA negotiations) not required but highly helpful,
  • People management skills not required, but helpful,
  • Profound knowledge of Excel and strong analytical abilities,
  • Ability to translate objectives into measurable KPIs,
  • Ability to manage own time efficiently, ability to prioritize and communicate efficiently potential risks, blockers to respective stakeholders,
  • Ability to make decisions and solve issues proactively,
  • Traits We are Seeking :

  • Extreme ownership,
  • Self-managed, executor, highly organized, and able to prioritize,
  • Not afraid of challenges,
  • Challenger attitude not accepting status-quo,
  • Curiously investigate everything ability to solve problems analytically, creatively and collaboratively,
  • Good presentation and communication skills,
  • Being honest, transparent and keep promises,
  • Commitment to step out of comfort zone,
  • Willingness to learn new (IT) technologies and work on improving soft and hard skills
  • Willingness get your hands dirty! In Predica "Everyone Delivers."
  • 8k PLN self-development budget for training, international conferences, university courses,
  • Bi-annual financial bonuses (up to 70% of base salary depending on commitments and project results),
  • Globetrotter bonus (when spending a certain amount of project time abroad),
  • Multisport Card (we pay 50%),
  • Medical Care (we pay 50%),
  • Authorized certifications done on a regular basis,
  • Clear, quantitative conditions for position promotion and a career path,
  • Able to work in any of our multiple locations or remotely.
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