Community Specialist Intern with German
Opera Software
Wrocław, PL
‎11 godz. temu

Responsibilities :

  • Combining technical expertise with customer service to resolve questions and issues
  • Clearly explain solutions to our users
  • Identify patterns, recommend improvements, and filter out unimportant issues
  • Assist new users in onboarding
  • Ensuring and improving overall customer satisfaction across all channels (Social Media, e-mail and live chat)
  • Create a database of most important problems of our users
  • Requirements :

  • Fluency in English, German and Polish (written and spoken)
  • Passion for technology and Internet
  • Highly detail oriented, excellent organizational and communication skills
  • Excellent customer service skills with a polite, patient, caring, calm and professional attitude
  • Knowledge of MS Office
  • Proven customer support experience or experience as a client service representative
  • Experience in working with Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media will be a plus
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