Arabic-speaking Junior Air Claim Specialist
AirHelp
Gdańsk, Gdańsk, Poland
14 d. temu

Skyrocket your career by joining probably the best company in the skies!

We help air passengers around the world secure compensation for delayed, canceled, or overbooked flights. We fight for millions of travelers who are unsure of their rights, lack the time or expertise to embark on their claims process independently.

We're looking for dedicated, creative people to join us in making AirHelp even better. Is it you?

What will you do on board?

  • Respond to customer queries throughout the claim handling process in a timely and accurate way, via e-mail, phone or chat
  • Collect and verify provided documents required to start legal proceedings
  • Ensure customer satisfaction by meeting customer needs in a courteous manner
  • Analyse customer complaints and provide appropriate actions
  • Contribute to team effort by accomplishing related results as needed
  • Follow internal communication procedures, guidelines and policies
  • What to take with you?

  • Very good knowledge of English, and fluency in Arabic
  • Outstanding communication skills, being both outspoken and a good listener simultaneously, self-driven with a high energy level
  • Exceptional presentation skills and deadly persuasion
  • Ability to handle more passengers at once
  • Business awareness along with empathy
  • During the flight you will be provided with :

  • Opportunity to develop your skills and support to learn constantly
  • Clear career path with a possibility to increase your salary even by 2000 PLN within 2 years
  • Motivation to make an impact on the AirHelp's future
  • Great location and comfortable office space (25th floor of Olivia Star)
  • Latest technology (MacBook Air)
  • Full time job based on an employment contract
  • Free lunches, snacks and beverages
  • Free language classes (French, Spanish, German, English, Polish)
  • Private healthcare and life insurance
  • Cafeteria system (gym card, cinema tickets, shopping gift cards etc.)
  • Kudos system (Zalando gift cards, premium Spotify, days off, hours off etc.)
  • A lot of integration events
  • Join us and get ready for the ride of a lifetime!

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