Service Desk with German and Polish
Gdansk, Pomerania, Poland
3 d. temu

Job Description

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change.

Together, with over 26,000 employees in 25 countries, we build for boundless impact touching billions of lives in the process. Visit us at

The Opportunity

UST is currently expanding their IT Support Team in Gdańsk office (Business Park located near the airport). Until further notice, team will be operating remotely.

We are looking for candidates with some IT knowledge or experience who are ready for the first / next big step in their career.

The commercial experience on a similar position is not required as training will be provided.

Your main task will be to provide the 1st line of support and using German. You need to be comfortable supporting in both languages.

The Team operates in standard business hours. 8 hour long shifts (8am-4pm / 10am-6pm) Monday-Friday (no weekends, no nightshifts).

  • Provide telephone and email IT support to external customers;
  • Responsibilities

  • Use your troubleshooting skills and training to understand the technical issues and resolve in a timely manner where possible;
  • Help prioritise the daily technical IT calls and escalate them accordingly across the SMEs when required;
  • Ensure the customer always receives first class IT support.
  • What you need

  • Fluent level of German (min. C1);
  • Computer Science / IT Degree / basic IT knowledge.
  • What we believe

    We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity.

    And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the center of everything we do.


    We will listen, learn, be empathetic and help selflessly in our interactions with everyone.


    Through business, we will better the lives of those less fortunate than ourselves.


    We honor our commitments and act with responsibility in all our relationships.

    Equal Employment Opportunity Statement

    UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation

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