CRM Business Analyst & Acquisition Analyst
IQVIA Holdings Inc.
Warsaw, Poland
4 d. temu

PURPOSE :

This position is the primary liaison between Enterprise Systems and Processes (ES&P) and BU colleagues supporting the CRM Salesforce.

com application maintenance workstream. This role analyzes and documents business needs within ES&P for CRM and project teams.

This role will also represent the CRM team on the acquisitions project team to provide guidance and feedback needed to facilitate the integration of an acquisition to CRM.

A primary focus is the business motivations, business operations, business analysis, and test planning that link these aspects of the enterprise together while aligning strategic goals and objectives with decisions regarding process, organization, capabilities and key initiatives.

RESPONSIBILITIES

  • Work closely with the Product Owner, analysts, business, and IT leaders on options to solve business process gaps including business requirements supporting the CRM business-as-usual (BAU) or maintenance workstream
  • Solicit and document business requirements, create and manage user stories, and other requirement documentation as needed.
  • Partner with support team members to effectively deliver product changes and the transition of post go live support activities;
  • provides escalated support assistance as required

  • Work with offshore partners to deliver solutions that better enable the overall value chain
  • Provide regular administration and support of team demand queue and work request systems
  • Monitor work log queue to route requests appropriately and adhere to defined work process for this function.
  • Represent CRM team in acquisition project initiatives. Participating in fit-gap analysis of an acquisition’s Sales Process systems.
  • Work with business stakeholder (CRM BU Champion) to review requests for customization to CRM to provide feedback on feasibility and cost and timeline estimates.

    Capture the requirements for implementing any approved customizations needed to facilitate the integration of an acquisition to CRM.

    Estimated 25% of time working with the acquisition team.

  • Participate in scrum, agile ceremonies, and team meetings
  • Participate in change initiatives and act as change advocate and supporter as directed
  • May be member of multiple IT projects.
  • All responsibilities are essential job functions unless noted as nonessential (N).

    MINIMUM REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor’s degree
  • Three (3) years’ experience working as a business analyst / implementation consultant with Salesforce Sales Cloud (CRM)
  • Minimum three (3) years’ experience of process improvement, business analysis, or related experience with successful track record of accomplishments
  • Demonstrated experience to collect, document and progressively elaborate requirements using use-cases; to develop general user requirements, detailed functional requirements, user stories, and system specifications
  • Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks
  • Proven ability to champion efforts in a cross-functional organization and solve problems
  • Ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
  • Experience with Iterative or Agile methodologies
  • Ability to meet project deadlines and empowered to escalate issues and see mitigation options
  • Strong communication skills, both written and oral, including ability to create detailed requirement documentation and communicate complex business processes in simple language
  • Critical thinker spots gaps, challenges assumptions, pushes back against bad ideas, offers best-practices alternatives
  • Good computer literacy (Microsoft Office suite), organizational and problem-solving skills
  • Self-motivated and able to work with limited guidance
  • Salesforce Certified Administrator
  • PREFERRED EDUCATION AND EXPERIENCE

  • Experience with Apttus CPQ / CLM, Oracle Cloud ERP, Eloqua, Salesforce Service Cloud, or FinancialForce a definite plus
  • Salesforce Certified Sales Cloud Consultant
  • Experience acquiring companies and integrating them into existing CRM or other business system tools
  • Experience with Jira and ServiceNow
  • PHYSICIAL REQUIREMENTS

  • Extensive use of telephone and face-to-face communication requiring accurate perception of speech
  • Extensive use of keyboard requiring repetitive motion of fingers
  • Regular sitting for extended periods of time
  • Enterprise Systems and Processes

    Provide best-in-class, cost efficient, compliant, secure, enterprise business solutions as well as end user experience. and process improvement approaches to drive efficiency gains.

    Our ambition, shared across the CIO Team, is to bring technology and associated business processes to the next level as a key business driver for IQVIA as well as our clients.

    LI-SM3

    At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world.

    The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.

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