Technical Support / IT Helpdesk with French

Instytut Rozwoju Kapitału Ludzkiego Sp. z o.o.

Kraków, Polska

5 d. temu

Currently, we are looking for candidates for the position of :

Technical Support Specialist with French

What we offer :

Internal training program

Great atmosphere

Opportunity to take part in international projects and gain experience with various businesses

Set of social benefits to choose from

Opportunity to develop your skills

Employment contract

Working hours : 8-16 or 9-17

Monday to Friday only

Requirements :

Knowledge of English and French at C1 level

Experience in Service Desk / Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support / Small Forms etc.

Intermediate knowledge of Browsers, MS Office suite

Basic networking knowledge

Responsibilities :

To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail

Update incidents with detailed and relevant information in a timely and effective manner

Escalate an incident or troubleshoot tickets according to the company escalation processes

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