Client Support and Payments Specialist with French
Cognizant
Gdansk, Pomeranian, Poland
6 d. temu

Description

Client Support and Payments Specialist with French

Location : Gdańsk, work from office

Scope of duties :

  • Manage and communicate with high-end client partners on a regular basis.
  • Provide wide-range support regarding the incentive programs to client partners via mail.
  • Respond and resolve queries from partners and subsidiaries regarding incentive calculation, payment, disbursement, and other related queries.
  • Enroll and onboard partners in the client ecosystem based on eligibility criteria established by the client.
  • Handle end-to-end payment process - processing incentives earning calculations, claims, and reconciliation.
  • Qualifications :

  • Excellent written communication skills English & French.
  • Interest and ability to quickly learn high-tech products and services.
  • Experience reconciling accounting figures and financial records.
  • Intermediate to advanced computer literacy.
  • Good on numerical ability and logical reasoning.
  • Working experience of MS Excel Highly Desirable. Few examples are but are not limited to Lookup Functions VLOOKUP, XLOOKUP Logical Functions IF, AND, OR, XOR Text Functions FIND, SEARCH, PROPER, TRIM, CONCATENATE Formatting & Auditing
  • High level of attention to detail.
  • Professional email writing skills.
  • Appropriate handling of sensitive information.
  • Ability to work to deadlines.
  • Team player with the ability to work with multiple stakeholders involved.
  • Strong client relationship management and customer service skills.
  • Willingness to work from the office
  • Nice to have :

  • Finance, Business or Accounting background
  • Prior BPO experience
  • Proactive and able to identify risks
  • We offer :

  • The Welcome Bonus in the amount of 26 000 PLN gross.
  • Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.
  • Pleasant and inspiring working atmosphere.
  • Professional development and clear career path.
  • Training & development opportunities.
  • Competitive salary with cafeteria benefits.
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