The KYC Operations Sr. Supervisor is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team.
The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.
Provide support to Operations Manager in cluster / team management
Assist 3 team leads with people management and operational tasks
Oversee 15+ country business relationship in EMEA
Provide people management and development responsibilities and ensure team service level standards are met
Liaise with Compliance department and senior management within business units supported
Oversee new client onboarding and implement process enhancements to improve client onboarding experience
Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
Monitor account refresh activity daily to ensure regulatory / document requirements are met
Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
Maintain Book of Work’ for new system releases and enhancements to existing infrastructure
Advise a KYC a Compliance and Controls team (10+ employees)
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and / or other team members.
Ability to manage teams.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
5 years of relevant experience in operations
2 years of management experience
Bachelor's degree / University degree or equivalent experience
Job Family Group :
Compliance and Control
Job Family : Business KYC
Time Type :