Location : Krakow, Poland
We connect everything : people, processes, data, and things. We innovate everywhere, taking daring steps to shape the technologies that give us 5G, connected cars, and handheld hospitals.
And we do it in style with different personalities who aren't afraid to change the way the world works, lives, plays and learns.
We are leaders with vision, mothers, tech geeks, fathers, pop culture aficionados, and we even have a few purple haired gurus.
We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
Our focus on inclusion and diversity isn't just about equal opportunity or bringing in the best talent. We also participate in initiatives to inspire young girls.
We empower women and men in technical careers, promote STEM education. Throughout the world, Cisco employees give generously of their talent, time, and compassion.
We embrace enthusiasm to help change the world and make a positive impact.
We build the future of the Internet by crafting unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners.
The Technical Assistance Center (TAC) provides second and third level support to our customers around the world. We jump in to help when their network or solutions experience hiccups.
Are you ready to assist when nobody else knows how to fix the issue?
Various technology teams exist within TAC. Here are a couple of examples :
In Customer Experience (CX), we continuously support our customers in making their customers' lives better. Do you want to help?
We invite you to join us in this endeavor being a part of our family.
In this role, you will :
You will deliver a superb experience in a difficult situation. You will collaborate with your customers over mail, phone, Webex,...
You will get to work on technologies of tomorrow, today.
Does this sound like you?
Problem solver : You are analytical, and you know how to resolve problems.
Empathy : You're able to keep customers happy and stress levels down during difficult situations. You dream about customer success.
Technical Wizard : Obviously you are an authority in your technology field. Here are some the skills we look for (choose the team you love.)
Application Aware : You know your way around application stacks (Linux, Unix,...). You can read scripts and can do basic things in Python (or Erlang, Bash,...)
Communicate : You have excellent communication skills (in English.)
Education : You are Bachelor or Master in Engineering, Computer Science or have similar experience.
We'll be very impressed if you can also show one of these :