Rockwell Automation is looking for an Engineer Sr., Technical Support for supporting in the next fields :
Provide customer support by troubleshooting and solving customer issues via the phone, chat and email.
Handle complex customer system issues from start to finish and serve as company liaison to the customer for multiple product families and various types of customer inquiries.
Participate in the establishment, measurement, and achievement of customer satisfaction metrics
Adhere to all necessary company policies and procedures, standard operating procedures and completing company / organization-wide required documentation / trainings.
Support entire core area of our Motion Control products and develop domain expertise within our group.
Understand and troubleshoot system level issues as it relates to Connected Enterprise.
Work independently to optimize work activities and revenue generation while providing support for customers.
Handle escalations that involve interfacing with other products, or group of other products outside of their core area.
Bachelor’s degree in Engineering (or 4+ years of equivalent experience)
3 or more years of related extensive experience with major Allen-Bradley products lines having industrial automation control experience with motion control or drives.
DESIRED QUALIFICATIONS :
Programming experience in general is a plus
High level of system / product expertise on Rockwell Automation products including but not limited experience with multi-axis servo controls, Ehernet IP
Control Products and Solutions
Sales, Services, and Solutions
Over centuries, the world has evolved and advanced. New innovations change how we work. How we live. How things get made.
The next industrial evolution is here a new test of intelligence for humans and machines. Where breakthroughs are hard won and success requires sifting through overwhelming data for insights, clarity and confidence.
Rather than fearing change, we embrace its possibilities. We know how to connect the imaginations of people with the potential of machines to make the world work better.
More intelligent. More connected. More productive.
We stand with the problem solvers, the builders, the makers, the innovators because we belong to that community. And we stand ready to lead the way.
At Rockwell Automation, we are expanding human possibility.