Subject Matter Expert for File & Print services
ABB
Kraków, Małopolskie, Poland
2 d. temu

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

If you are looking for big, global challenges, Information Systems (IS) is the place to come. ABB's portfolio includes some of the most advanced power and productivity products and systems in the world.

If you have the energy, discipline and intellectual firepower to succeed, you will find almost limitless opportunities to stretch your thinking, expand your horizons and build your skills as you work with people all over the world.

To strengthen our End User Computing team, we are looking for File & Print Subject Matter Expert. You will play a key role in strengthening our Global IS team, delivering File & Print services in Cracow.

Reporting to the End User Computing Manager, you will be part of a team responsible for applying strong IS infrastructure technology knowledge and expertise to support global business needs and help solve challenging topics.

Your responsibilities

  • Manage IS supplier to ensure contracted delivery of File & Print services
  • Participate in regular service and capacity review with IS supplier;
  • Manage service quality to make sure comply with defined contract requirement in SLA / KPI;
  • Collaborate with business representatives to understand business perspective in context of assigned service;
  • Manage the technical support for incident specially for major or severity 1 incidents;
  • Approves technical specifications for changes based on requirements and specifications;
  • Monitor continuous technology improvement, assist projects aimed at their delivery.
  • Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
  • Your background

  • 3+ years working experience Windows 7 / 8 / 10 environment, hands-on support & administration of Network Attached Storage (NAS), Distributed File Systems (DFS), and Windows File Shares in large enterprise environment :
  • Expert knowledge of DFS services and Windows File Share for example : auditing, quota, security
  • Experience with managing enterprise size print service environment and / or centralized print management systems (Windows Print Server is a must, VPSX, Cirrato, Uniflow and others will be an asset)
  • Microsoft operating system expert knowledge (MS certified)
  • Understand the concept of Active Directory and Security Groups
  • Excellent communication skills
  • Proven capabilities to manage external vendors
  • Fluency in spoken and written English
  • Additional advantages :

  • ITIL Foundation certificate;
  • Knowledge of Windows Server OS 2003 / 2008 / 2012;
  • Knowledge of Citrix environment
  • Experience in Project Management.
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