Customer Service Representative with Spanish
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Gdańsk, pomorskie, Polska
4 d. temu
source : Praca

Monday-Friday, regular working hours

Responsibilities :

  • Manage and communicate with high end client partners on a regular basis;
  • Provide a wide-range support regarding the incentive programs to client partners via mail;
  • Respond and resolve queries from partners and subsidiaries regarding incentive calculation, payment, disbursement and other related queries;
  • Enroll and on-board partners in client ecosystem based on eligibility criteria established by the client;
  • Handle end-to-end payment process - processing incentives earning calculations, claims and reconciliation.
  • Interest and ability to quickly learn high-tech products and services
  • Fluency in German (at least
  • Experience reconciling accounting figures and financial records
  • Excellent written communication skills English & Spanish (at least C1)
  • Intermediate to advanced computer literacy
  • Working experience of MS Excel Highly Desirable. Few examples are but not limited to
  • Lookup Functions VLOOKUP, XLOOKUP
  • Logical Functions IF, AND, OR, XOR
  • Text Functions FIND, SEARCH, PROPER, TRIM, CONCATENATE
  • Formatting & Auditing
  • High level of attention to details
  • Professional email writing skills
  • Appropriate handling of sensitive information
  • Ability to work to deadlines
  • Team player with the ability to work with multiple stakeholders involved
  • Strong client relationship management and customer service skills
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
  • Pleasant and inspiring working atmosphere.
  • Professional development and clear career path.
  • Training & development opportunities.
  • Competitive salary with cafeteria benefits.
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