Logistics Operations Specialist
Bielany Wroclawskie, Dolnośląskie, Poland
1 d. temu

Your Role

As a Logistics Operations Specialist, you will be managing transport and customer order related activities as specified in the standard operational procedures.

Directly reporting to the integrated logistics operations supervisor, you will handle customer-related requests concerning shipment handling and manage deviations from the standard process.

You will closely cooperate with other KN departments and external transport providers in order to ensure excellent customer experience for our clients.

Your Responsibilities

  • Providing professional and complex customer service to our clients, via phone and email;
  • Planning requests for transport according to customer requirements (inbound and outbound);
  • Organizing transport equipment, setting pickup / delivery appointments, checking transport related documentation;
  • Managing communication with shipping and receiving points and carriers in relation to managed transport moves;
  • Monitoring shipment statuses and acting upon any observed deviations;
  • Reporting escalated matters in timely manner to line management;
  • Support implementation of new processes by providing feedback and testing new solutions;
  • Working with variety of transport management and customer service systems;
  • Your Skills and Experiences

  • Communicate fluently both verbally and in written form in English;
  • Minimum 1 year experience with logistics or transport operations;
  • Ability to fulfil time-critical tasks within specified timeframes and deadlines;
  • Attention to details accompanied by good sense of urgency;
  • Confident user of MS Office, especially Excel;
  • Customer focused when handling problems, able to clearly communicate and manage expectations;
  • Good Reasons to Join

    We offer you a challenging and international working environment at a globally leading logistics company working alongside a very dynamic team.

    You will get a competitive salary, opportunities for professional development and personal growth. It is an occasion for active participation in transforming and shaping the future of the logistics industry.

    About Kuehne + Nagel

    With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.

    As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities.

    We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.

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