Customer On-Boarding Specialist with French
Refinitiv
Gdynia, Poland
3 d. temu

Job Description

WE ARE LOOKING FOR A NEW COLLEAGUE :

YOU AND YOUR TEAM

You will join the team of 18 colleagues based in Gdynia. On daily basis you will cooperate with a variety of internal teams and external stakeholders, most of them will be located in different locations.

That’s why your language and communication skills are essential in this role. The Customer On-Boarding Specialist (COS) is responsible for onboarding new users or clients to REFINITIV products and services.

COS works closely with the client during the implementation phase to ensure the timely delivery to the billing of the client’s order.

COS will own end to end the project associated with client implementation or migration activity. They will plan the project and monitor it from order to delivery and billing release.

COS will work in closely with other Professional Service and Client Implementation teams to coordinate activity and share information.

The key focus of the role is to maintain efficient communication with all internal and external participants during implementations to ensure timely delivery of all projects.

Confidence in both written and verbal communication with clients and internal stakeholders, particularly within the Sales and Account Management organization is essential.

Occasionally, COS must be confident to meet on-site with client stakeholders to plan implementation, migration or communicate forthcoming product changes.

WHAT DO YOU NEED TO BRING

  • Fluency in English and French is a must
  • Ability to multi-task, prioritize and succeed in a mission-critical environment
  • Ability to work in virtual teams to successfully deliver projects
  • Understanding of project management principles
  • Strong capability to communicate and negotiate effectively with various internal and external stakeholders
  • Logical thinking and problem-solving skills
  • Capability to rapidly learn and navigate the REFINITIV organization to solve problems or gain information
  • Dedication to work through an entire project
  • YOU WILL BE EVEN MORE COMPETITIVE IF YOU HAVE

  • Proven experience in a technical client-facing, customer support or implementation role
  • Experience in project management
  • Good knowledge of REFINITIV' product range, internal systems and processes
  • SOME OF THE DAILY TASKS YOU WILL PERFORM

  • Approve technical pre-requisites (quotes)
  • Prepare implementation plan and host meetings with the client
  • Contact and discuss implementation plan with the client
  • Answer to clients questions
  • Assemble project delivery team
  • Liaise with vendors and internal teams
  • Prepare / validate technical documentation of client’s infrastructure
  • YOU RECEIVE

  • Competitive salary and stable, permanent employment
  • Additional bonus plan
  • Flexibility and home-office opportunities
  • Casual and diverse office environment where colleagues come from over 40 countries
  • Range of development opportunities through traditional training, on-site and international projects
  • A chance to excel English skills on daily basis
  • Extra 5% of your salary to invest in funds and secure your future
  • Two additional days off for voluntary and social jobs
  • Free yoga classes and training with physiotherapist in the office
  • Access to Refinitiv products with real-time economic data
  • Wellbeing scheme including private healthcare, pension plan, Multisport card and more
  • High standards of ethics in the workplace
  • The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change.

    With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content all supported by human expertise.

    At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.

    As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

    Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

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