Front & Client Support Specialist
Credit Suisse
Wroclaw, Wroclaw, Poland
5 d. temu

We Offer

The Trade Validation teamwas deployed to Wroclaw in 2012. Since then it has established strong presenceby expanding size and remit.

The team contains VP, AVPs, Subject Matter Expertsand Junior Analysts.

The core mandate is toprovide assurance on the timeliness, completeness & accuracy of CS tradebookings through reconciliation to the counterparty.

In order to do that teamworks closely with external counterparties to affirm trades and execute paperTrade Confirmations for the same.

The contact with clients is via email orphone so the team constantly works on improving client service and experience.

One of the team’s mainresponsibilities is also investigation on any economic / non-economic breaks androuting them to appropriate action owners for swift remediation.

This requiresfrequent contact with Front Office, Sales and Legal senior representatives,which gives team members an exposure and creates opportunities for buildingtheir network.

A department which valuesDiversity and Inclusion (D&I) and is committed to realizing the firm’sD&I ambition which is an integral part of our global Conduct and EthicsStandards.

As the chosenindividual you would be responsible for :

  • Manage risk mitigation of unauthorized trade and trade validation.
  • Exceptional client service, direct contact with internal and external clients including G15 swap dealers.
  • Resolving economic and language documentation queries and liaising with international teams : Front Office, Sales, Trade Capture, Legal, Settlements and other.
  • Adhering to internal controls, procedure and timeliness.
  • Manage optimization of processes and inventive adapting to Industry / Regulatory initiatives.
  • Collaborate with peers globally from Trade Validation & Control including team meetings, trainings, standard methodology sharing and other initiatives.
  • Outstanding written and verbal communication skills with proficiency in English.
  • Bachelor or Master degree, if you have degree in Finance & Banking or Economics it would be a plus.
  • Strong analytical skills and the ability to assess processes, identify and implement improvements for control and efficiency gains.
  • Experience in customer service and / or finance, banking.
  • Understands the value of diversity in the workplace and is dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work.
  • This should be further elaborated on in your application.

    Our benefits

  • Private medical care
  • Life insurance for employees and additional insurance options available for family members
  • Pension plan
  • Charity days
  • Training and development
  • Internal Mobility
  • Other optional

  • Language training course
  • Mentoring
  • Family nursery and kindergarten funding, gift vouchers for Christmas
  • Parking allowance
  • Health promotion : Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and working from home (home office)
  • Credit Suisse is an equalopportunity employer. Welcoming diversity gives us a competitive advantage inthe global marketplace and drives our success.

    Credit Suisse is committed toproviding equal employment opportunities, regardless of ethnicity, nationality,gender, sexual orientation, gender identity, religion, age, civil partnership, maritalor family status, pregnancy, disability or any other status that is protectedas a matter of local law.

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