Associate Product Support
Krakow, Malopolska Province, PL
11 d. temu

Job Family : Information Technology / Software Development

What happens when you combine technology with travel? Sabre! Did you know that cutting-edge technology is used at Sabre by more than 1 billion people around the globe?

Did you know that Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism?

Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeed.

We are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team.

Job Description

GetThere is a multi-GDS online booking tool that powers travel sites for thousands of corporations worldwide. We are looking for a Technical Support Representative for our Product Support Team in Krakow.

The person we are looking for would be responsible for answering our customer’s technical inquiries regarding the products, that are raised via Product Support Online Portal, Email or phone.

Key Duties and Responsibilities :

  • Analyze problems using diagnostic tools to identify issues and recommend solutions to customer application questions
  • Interface with other internal departments global, as well as suppliers (airlines. Hotels etc) to resolve customer issues
  • Follow-up and escalate unresolved problems to ensure the resolution is accomplished
  • Track problems so that recurring problems can be reported to product development
  • Work between 8 am an 6.30 pm in accordance with weekly work schedule, holiday coverage is mandatory and is allocated on a rotation basis

    Technical Skills :

  • Working knowledge and proficiency with at least two GDS (Sabre, Galileo,or Amadeus)
  • Proficient in how to use the Internet with a basic understanding of network connectivity and communication
  • Ability to use diagnostic tools to troubleshoot an issue within Service Levels and ability to complete a tracking tool form with all necessary information for troubleshooting.
  • Organizes data or information in a logical and useful manner; provides input on data or information requirements
  • Possesses working knowledge of travel industry operations, environment and corporate travel business practices
  • XML, HTML knowledge an advantage experience supporting APIs
  • Interpersonal Skills :

  • Excellent Team Skills ability to work as part of a global team to solve customer issues
  • Excellent Customer Service Skills possess a can-do attitude, ability to interact with internal and external customers in a positive and friendly manner
  • Decision Making Skills take logical steps to diagnose a problem, able to break down complex issues into manageable tasks
  • Self-Initiative and Self-Motivation
  • Ability to multi-task
  • Knowledge, Skills, and Abilities :

  • Education : A Level or equivalent
  • Experience : Minimum 3 years within the travel industry or online booking tool company
  • Proficient computer software skills
  • Excellent communication skills, written and verbal
  • Written and spoken English required
  • We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

    Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Twitter, Facebook and LinkedIn

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    Job Segment : Developer, XML, Technical Support, Technology

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